Interested in joining Central Holidays team? Please send us your resume if you find yourself in one of the following Fields:

Call Center Agent

The Call center agent handles Customer service and Sales responsibilities. Everyday tasks involve answering Customers trip inquiries, tailoring and addressing travelers’ needs and fulfilling their travel requests via phone and /or email communications.

Responsibilities
  • Customer Service/Assistance with travel planning 
  • Customer travel itinerary planning, quoting, Invoicing and fulfillment 
  • Use of booking system to secure travel arrangements including accommodations, tours, transportation, insurance, etc.
  • Keep professional and efficient communications with various departments within the company such as Accounting and Operations

Requirements
  • Excellent Sales skills.
  • Strong Communication skills. 
  • Self- motivated. 
  • Experience in the travel industry is required, especially travel to Europe.
  • Minimum 3 years of experience with Ski Programs/ Product is a must. 
  • Sabre knowledge proficiency. 
  • Microsoft Suite knowledge desired. 
  • Able to work with In-house reservations platforms.
  • Ability to perform in a fast-paced environment. 
  • Minimum 3 years of Call center experience.
  • Outstanding Customer Service and ability to build customer relationships. 
  • Problem Solving capabilities.

If you have a love of travel and the wish to share it with as many people as possible.
You want to become part of Central Holidays family. If this is you, apply now!


Job Reference :
CCA18

Operations Agent

The Operations department Agents facilitate the tour selling process by providing support to the Call Center and other Company divisions through securing confirmations of services, assisting with special requests and inquiries and issuing and shipping travel documents on a daily basis. Operations agents correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc. Among other responsibilities are: handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets. In addition, the Operations department Agents handle essential functions including Quality Control of bookings and documents in order to ensure integrity and accuracy of information printed on all Travel vouchers before being shipped to the passenger. Operations' Agents work in liaison with several departments: Reservations, Accounting, Data Management, and Air.
Requirements
  • Three or more years experience in Operations - Travel Industry preferred 
  • Computer literate (Microsoft Word, Excel (a plus))
  • Excellent writing and verbal skills 
  • Outstanding Customer Service Skills  
  • GDS familiarity 
  • Must be able to multitask and work in a fast paced environment  
  • Familiarity with the usage of Web Browsers
OTHER REQUIREMENTS 
  • High school diploma or GED 
  • GDS (Sabre, Amadeus) 
  • Foreign language a plus (Italian, French, Spanish, Greek)

Job Reference :
OPR14

Air Ticketing Specialist

The airline ticketing Specialist handles key Sales support and Customer Care responsibilities within the Operations team at Central Holidays. He/she will work closely and support Individual as well as Group sales divisions in order to ensure accuracy, competitiveness and well-organized itineraries.

Responsibilities
  • Flight Itinerary support, planning and handling 
  • Airline reservations
  • Ticketing 
  • Some Data entry 
  • Group space Contracting and Negotiating 
  • Problem solving 
  • Ticketing Revenue management and assessment 
  • Maintain Ticketing Financial records

Requirements
  • 3-5 years GDS experience (Sabre, Amadeus) 
  • Good Knowledge of ticketing 
  • Excellent written and verbal communications skills (other spoken languages a plus) 
  • Microsoft Office expertise 
  • Ability to work in a fast-paced environment  
  • Familiarity with international travel (portfolio destinations a plus) 
  • Team player a must

Rewards, including:
  • A competitive compensation packages
  • Discounted travel 
  • Robust medical benefits
  • Paid vacation time 
  • 401k


If you have a love of travel and the wish to share it with as many people as possible.
You want to become part of Central Holidays family. If this is you, apply now!


Job Reference :
ATS18

Regional Sales Manager

Affinity Group Division
This position will be responsible for identifying potential growth areas, creating new accounts, and developing long term relationships within the Direct group leader market. Travelling throughout their respective territory, this position will actively support all Sales and Marketing activities as deemed necessary by VP of Affinity Group Division. Sales activities will be completed daily.

Responsibilities
  • Achieve (and surpass) sales goals
  • Identify potential accounts thru extensive prospecting and lead follow up
  • Prepare written paperwork, presentations, weekly sales activity report, and price quotes 
  • Attend meetings and events as needed by group sales division to be determined by VP Affinity markets. These may include weekends on occasion.
  • Keep up to date on Central Holidays Group product, selling advantages, and special offers
  • Create and keep current a territory marketing plan to be worked on in conjunction with VP Affinity Markets. This should be modified weekly, Monthly, and reviewed periodically with Management
  • Closing sales both individually, and when needed get additional support of VP Affinity and inside group team.
  • Participate in Fams and or Sales Missions with the goal of creating leads, and closing sales.
  • Ability to work independently with a true entrepreneur spirit. Must have work strong ethic and motivation to succeed
  • Willingness to work on all categories of business to make territory successful.

Job Reference :
RSGP16

Data Entry Clerk

Inputs product information into sales system to be used by sales agents

Responsibilities
  • Build and maintain tour packages 
  • Ensure product contractual details and TOC’s are entered correctly 
  • Create suppliers (i.e., set up supplier amenities, images, contact information, etc.) 
  • Build supplier services and build initial inventory structure for services as required 
  • Document and maintain standard operation procedures (SOP’s)
  • Work with team members to troubleshoot booking issues, ensure inventory is maintained correctly and ensure that reports are generated and forwarded on regular basis 
  • Determine and implement data storage needs 
  • Work on teams with other coordinators, database administrators, etc.

Requirements
  • Travel industry experience preferred 
  • Knowledge of Microsoft Office Suite 
  • Minimum 3 years Data Entry experience 
  • Willing to work in a fast-paced environment
  • Able to meet deadlines 
  • Able to multi-task

Job Reference :
DEC17

European Luxury FIT Sales Specialist

Experienced FIT specialist is responsible to generate sales from travel agent leads in the luxury travel segment. Expertise will include strong product knowledge, strong sales skills and mature contacts in the Travel Agency market.

Responsibilities
  • Source and generate sales for the assigned destinations. Identify potential customers and build new sales, maintain core business, and achieve results in a fast paced environment. 
  • Keep a high percentage of materialization from the lead received. All opportunities will have to be duly noted with a communication timeline with the Agent/Client. 
  • Be able to perform sales calls to existing clients’ profile and to new prospective accounts in order to generate new opportunities. 
  • Support the operations team in all the day-by-day matters and where needed.

Requirements
  • Advanced knowledge of ITALY & MEDITERRANEAN destinations. 
  • Excellent communication skills for interaction with High Profile/Deluxe Travel Agents. 
  • Strong project management skills.
  • Willingness to travel for development of new sales. 
  • Be a team player to support and contribute to the overall success of the department.  
  • Strong sense of business and ability to take initiative. 
  • Knowledge of computer software such as: MS Word, Excel, Power Point & CRM.

Job Reference :
LSS17

Operations Specialists



Responsibilities
Our operations specialists facilitate the tour selling process by providing support to our sales team and other company divisions through securing confirmations of services, assisting with special requests, inquiries and issuing and shipping travel documents on a daily basis. Operations specialists correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, and airline reservations, etc. Among other responsibilities are: handling customer queries and issues regarding reservations. In addition, our operations specialists handle essential functions including data input and quality control of bookings in order to ensure integrity and accuracy of information to the passenger.


Requirements
The Successful Applicant will have:
  • Strong relationship development skills 
  • The readiness to benefit from hands-on coaching 
  • Knowledge of group travel 
  • Three or more years’ experience in Operations - Travel Industry preferred  
  • Computer literate (Microsoft Word, Excel (a plus)
  • Excellent writing and verbal skills 
  • Outstanding customer service skills 
  • High school diploma or GED 
  • GDS (Sabre, Amadeus) a plus  
  • Must be able to multitask and work in a fast paced environment
You will be joining a competitive environment with many rewards, including:
  • A competitive compensation package 
  • Discounted travel 
  • Robust medical benefits
  • Paid vacation time
  • 401k

Job Reference :
OPS18

Product Manager

The Product Manager focuses on increasing the profitability of existing travel products and programs. Also, evaluates feasibility of new travel products & programs for the company. Other responsibilities include assembling products from existing ideas and help to develop new ideas based on product and travel industry trends knowledge and industry experience. Must possess a unique blend of travel business savvy, a big-picture vision, and the drive to make a product vision a reality. He/ She will work closely with other company divisions.

The Product Manager must be able to communicate with all areas of the company. Will work with Upper management, trade, business development and suppliers to define the product. Will liaise with marketing to define the go-to-market strategy, target audience and distribution channels. Will facilitate product communications with all company teams and divisions (new and existing product knowledge, positioning, key benefits). Will serve as the advocate for product offering, working with the sales channel and key customers.

He/ She should have a good knowledge of European destinations, with a specialty in Italy, as well as the Mediterranean region. Also, well versed in outbound travel markets, tendencies & products.

Responsibilities
  • Manage the entire product line life cycle from strategic planning to tactical activities. 
  • Create cost effective, unique unforgettable experiences on all programs. 
  • Specify market requirements & product features for current and future products by conducting market research & client engagement. 
  • Identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. 
  • Analyze potential supplier & partner relationships for current and future products. - Analyze competition programs to create effective and value conscious program alternatives to drive market share.

Requirements
  • BA Marketing/Business. 
  • Min. 5+ years of travel product marketing /product management experience. 
  • Knowledgeable in travel product/project management. 
  • This position might require some short period travel, from time to time 
  • Well-developed presentation skills that include preparation. 
  • Strong relationship development skills.


You will be joining a competitive environment with many rewards, including:
  • A generous compensation packages. 
  • Discounted travel. 
  • Medical benefits. 
  • Paid vacation time. 
  • 401k.

Becoming a Central Holidays Product Manager requires a strong commitment, a love of travel and the wish to share it with as many people as possible. If this is you, apply now!


Job Reference :
PM18

Regional Sales Manager - West Coast

We are recruiting a Regional Sales Manager for the California & West Coast region to promote our destinations (Italy, Mediterranean, Cuba, & Latin America) and our Group Travel business. Destination Knowledge, plus a minimum of 5 years Sales Experience working with Travel Agencies & Consortia is a must.

We are looking for a driven travel professional willing to work hard to increase our exposure in the West Coast regional marketplace. The RSM will service existing accounts, secure new accounts, attend/participate in trade events and provide support & training to our client base. Candidates need to be result and delivery oriented with excellent verbal/written communication and presentation skills. The RSM needs to be based in the region serviced, and travel within the region is a must. All sales positions will report into the Vice President of Sales at the NY/NJ SGI Headquarters.

Responsibilities
  • Achieve and surpass sales goals 
  • Manage existing relationships in your territory. 
  • Identify potential growth areas through prospecting. 
  • Make presentations, prepare reports. 
  • Attend product seminars, and trade shows.
  • Remain up-to-date on Central Holidays products, selling advantages and special offers.

Requirements
  • Well-developed presentation skills that include preparation. 
  • A professional demeanor and appearance. 
  • The wish to constantly improve their selling ability. 
  • Strong relationship development skills. 
  • A desire for networking in-person, via phone, email and social media. 
  • A history of competitive success in business, or academics.
  • Knowledge of group travel 
  • Knowledge of the territory and the ability to increase exposure. 
  • An existing book of clients/business (important, but not essential) 
  • Must be able to multitask and work in a fast-paced environment


You will be joining a competitive environment with many rewards, including:
  • A generous Compensation Package. 
  • Incentive plan 
  • Discounted travel 
  • Ability to work from a home office. 
  • Medical benefits 
  • Paid vacation time 
  • 401k

Becoming a Central Holidays Regional Sales Manager requires a strong commitment, a love of travel and the wish to share it with as many people as possible. If this is you, apply now!
Job Reference :
RSMWC18

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