To Whom It May Concern,
We are writing to thank you very much for the excellent service that we received on our trip to Egypt and Jordan June 17 - 30.
We were apprehensive about booking the trip of a lifetime with an internet company instead of a local tour agency. However, the service we received throughout the trip was excellent. Every part of the trip was perfect, from our conversations and booking with the booking agent, to the transfer men, drivers and tour guides. Everyone we dealt with was extremely professional and generous.
We would like to give special accolades to the following people that treated us as if we were part of their families. They each went above and beyond their job duties.
Brian John (the booking agent) was very helpful and proficient at answering our questions quickly.
Ahmed Salah, our transfer man in Cairo, made us feel at ease in Egypt and was always available to help us whenever we had any questions. He had a very friendly demeanor and willingness to tell us as much as possible about the country he loves.
Our driver in Cairo, Phillip, was also very friendly and always alert to our needs. We were always kept comfortable and relaxed, even when driving in the madness of Cairo. Phillip and Ahmed were very, very kind to us.
Ayman Bassily, our tour guide in Cairo, was extremely intelligent and passionate about his knowledge of Egypt. He added extras to our tours to make them the best they could possibly be. He helped us to bargain in the El Khalilli Bazaar and had Phillip take us to the carpet making school as well as the papyrus company.
Sami Koury, our driver in Jordan, was also very personable and treated us like family. He not only got us to each of the tour locations safely, but he also invited us to a barbeque in the desert in Petra as well as inviting us to have dinner at his parent's home.
The staff on the Sonesta Moon Goddess was wonderful, and the tours were first class. Our special thank you to everyone on the ship. They worked hard to make everyone feel very special.
Although we have been home since the first of July, we have not stopped talking about this entire experience. We have had many friends to our house to see pictures of our trip, and Lynda has made several powerpoint presentations to show the 200+ students that she will teach this year at school.
We fully intend on returning to Egypt with the entire family next year. We already have many people interested in duplicating the trip that you arranged for us.
We cannot say enough wonderful things about this adventure. Thank you, thank you, thank you...and thank you again.....for the BEST trip of our lives.