CENTRAL HOLIDAYS - ITALY

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All Central Holidays passengers purchasing LAND ONLY packages receive complimentary arrival and departure transfers on the arrival and departure day of their tour.
CONDITIONS:
•Flight numbers and timings need to be communicated in writing at time of booking. Any change to the flight information must be communicated to Central Holidays. Central Holidays will do
anything possible to accommodate the schedule change only if notified in writing at least 72 hours prior.
•Passengers that did not communicate their flight information at time of booking, may be accommodated based on local availability only. Space is available on a first come first serve basis
until maximum capacity is reached.
•All transfers are on a shared basis, and a wait time of up to 2 hours might be necessary. No refund is due for missed transfers or to passengers not using this service.
PLEASE NOTE:
Passengers purchasing Air & Land packages will be provided with transfers regardless of arrival/departure time.
Passengers arriving before or leaving after the scheduled tour day may also book and buy a transfer providing that they also purchase the additional pre-& post- tour hotel night/s from Central
Holidays.
COMPLIMENTARY TRANSFERS TERMS & CONDITIONS FOR ESCORTED TOUR PROGRAMS
TERMS & CONDITIONS
1. ACCEPTANCE:The purchase/payment of any travel services offered by
Central Holidays constitutes a contractual arrangement between the Passenger
and/or Travel Agent (all together as “You”) and SGI US LLC (dba CENTRAL
HOLIDAYS & Affiliated Brands) and represents your acceptance of SGI US LLC
Terms & Conditions. You are required to read and acknowledge Terms and
Conditions on our website before making any reservation with us. Payment
of deposit and/or final payment will be considered as full acceptance of our
Terms and Conditions herein reported and fully disclosed on our website.
Each passenger understands that CENTRAL HOLIDAYS will be accepting that
passenger’sreservation intrustuponsuchpassenger’sacceptanceoftheTerms
and Conditions as outlined in this brochure and on our website.
2. TOUR PRICES/PRICE GUARANTEE: Prices for escorted tours are
quoted per person in USD, and are based on official rate of exchange at the
timeofprintingof thisbrochure.CentralHolidays reserves theright tomodify the
rates due to unexpected external factors not forecasted at the time of printing.
No refunds will be given for any unused portion of the tour whether because of
customer’s choice, operational reasons, bad weather, or any other factor.
In case of a human or computer billing error, Central Holidays reserves the right
to re-invoice for the correct amount. A full refund will be made to passengers
not wishing to pay increases provided the passengers’ written cancellation is
receivedbyuswithin5businessdaysafterprice increasenotification.Wedonot
breakdown costs of individual services included in the itinerary.
ESCORTED TOURS - We will make every effort to operate all guaranteed
departure dates as listed in our brochure, however there might be an occasion
when itwillbenecessarytoconsolidatedeparturesduetothe lackofparticipants
booked on a given date. Any changes of such nature will be communicated
with the clients no later than 45 days prior to their departure date. At that time
a client will have an option to either accept an alternate departure date, or to
cancel the tour in which case a client will be entitled to a full refund. Central
Holidays will also be responsible for the costs incurred by the re-issuance and/
or cancellation of an airline ticket, only if an airline ticket has been purchased
through Central Holidays.
Furthermore, Central Holidays reserves the right to alter or curtail the itinerary,
orsubstitutesightseeing,andhotelsasdeemednecessary.Anysavings realized
by these changes will be refunded to passengers. Any added expense will be
covered by Central Holidays.
3. INVOICING: You are responsible for verifying everything on your invoice
is accurate and complete, including dates of travel, options selected, and that
each name matches the relevant passport. Central Holidays cannot accept
responsibility if we are not notified of inaccuracies within 5 days of sending out
the invoice. Changes are subject to the fees and penalties noted below. In the
case of billing errors, Central Holidays reserves the right to re-invoice you with
correct pricing.
4. PAYMENTS & CANCELLATIONS:
A. DEPOSITS: A $250 per person non-refundable deposit ($100 non-
refundable deposit for Car Rental) is required at the time of booking and NO
request will be acted upon until a deposit is received. In some cases, additional
deposits are required due to suppliers’ policies. Passengers will be advised at
the timeofbookingof thesepaymentrequirements.Wehonormostmajorcredit
cards. In addition, we also accept personal checks or agency checks. Deposits
can be conveniently made by phone. Payment of the deposit indicates you have
read and accepted these Terms & Conditions. Your booking is not confirmed
until the deposit has been processed by Central Holidays and you receive a
confirmation invoice.
B. FINAL PAYMENT: Final payment with credit cards requires our signed
Credit Card authorization form duly signed by the credit card holder. Other
restrictions may apply. Final payment is due 60 days prior to commencement
of first service, with some limited exceptions, as noted below. Central Holidays
reserves the right tocancelabooking ifpayment isnot received indue timeand
cancellation penalties will be applied accordingly.
C. LATE PAYMENTS: Payments made after the due date are subject to
$50 late payment fees.
D. CANCELLATION PENALTIES & CHANGE FEES:
 For Land-Related services on Escorted tours, customized FIT packages,
Hosted packages and Independent packages:
•Cancellations received more than 60 days prior to departure: $250 per
person fee.
•Cancellations between 59 and 22 days prior to departure: 25% of the land
package.
•Cancellations between 21 and 15 days prior to departure: 40% of the land
package.
•Cancellations between 14 and 8 days prior to departure: 60% of the land
package.
•Cancellations 7 days or less prior to departure: 100% of the land package.
•No refunds will be made on any unused portion/services of the tour package.
 Cruises:Cancellation fees will be communicated at the time of booking.
 Villas/Castles & Home Rentals:Cancellation fees will be communicated at
time of booking.
 Car Rental:Cancellation fees will be communicated at time of booking.
 Rail Tickets:Rail Tickets and Rail Passes (electronic and paper) are
non-refundable (or refundable with fees), non-transferable, and cannot be
exchanged without penalties once issued, nor replaced if lost – unless other
conditions are noted.
E.CHANGEFEES:Duetotheexpense incurred inmakinganychanges,a$50
per person fee will be assessed for each change made on deposited bookings
up to full payment due date. This includes changes made to passenger’s name,
hotel,departure/returndates, itineraryandairorground transportation.Change
fees for car rental will be communicated at time of change. A change of tour
date and name changes on ESCORTED, INDEPENDENT AND CRUISE PACKAGE
TOURS,andCARRENTALSwithin fullpaymentdatearetreatedasacancellation.
In addition, any changes to the air portion, at any time, may be subject to
additional charges as imposed by the respective airline.
TRAVEL INFO & RESTRICTIONS
A. AIR ARRANGEMENTS
SEAT ASSIGNMENT AND SPECIAL REQUEST: Please note that - as per airline
rules - these seats assignments are not guaranteed. The Airline has the right to
modify and reassign, at their own discretion, the seats already assigned and
reassign them at check-in time. Central Holidays declines any responsibility and
will not accept any complaint related to these procedures.
Some airlines are charging for seat reservations. These fees - if applicable - are
at the expense of the passengers and are never included in our quotations.
Onceyouhavechecked-in, it isyour responsibility toworkwith theairlinedirectly
to reach your final destination or to make any alternate arrangements including
possiblechangeson thereturnportionofyour trip. Incaseyoumissyour flightor
a connection, you must work with the specific airline and make all the possible
arrangements to reach your final destination.
Central Holidays will not be responsible for any additional expenses you may
incurbecauseof flightcancellations, flightdelaysorrescheduledand/ordiverted
or missed flights after airport check-in.
OWN FLIGHT ARRANGMENTS:If you purchase your own flight tickets
from companies other than Central Holidays, we cannot be held responsible for
the cancellation fees of air ticket/s, in case we may cancel a departure for any
reason whatsoever. If you wish to purchase your own flight tickets with a third
party, we suggest you purchase airline tickets that allow you to make changes
orcancellations offlightssubjecttominimumpenalties–noneofsuchpenalties
are the responsibility of Central Holidays.
B. VISA & PASSPORTS U.S. Citizens require a valid US passport. Non-
U.S. citizens should consult their travel agent or consulate. All passengers are
responsible for ensuring they have the proper travel documents and MUST
CHECK with the respective consulates or visa agency to determine whether
any visas are required. Passengers are also responsible for the validity of
their passport and we suggest checking with U.S. Department of State Rules/
Regulations. Central Holidays will not be held responsible for any passport and/
or visa negligence on the part of passengers.
C. REFUNDS & COMPLAINTS
All claims must be received in our Customer Relations Department either by
email or USPS to our offices within 30 days after scheduled return date and
will be promptly acknowledged. However related processing, verifications and
settlements may take up to 60 days or longer. It is the responsibility of the
client to document potential claims at the Point of Service in order for claim/
refund consideration. When requesting a refund by e-mail for non-provided
services, claimant must return the original service voucher by mail for said
non-provided services in order for this request to be evaluated and eventually
settled. Complaints regarding a hotel’s standards or amenities should be
addressed directly with the hotel’s management (Point of Service). Refunds are
not normally considered if hotels are not given an opportunity to address those
complaints locally.
Central Holidays will not be responsible for any additional expenses you
may incur because of flight cancellations, flight delays, rescheduled and/or
diverted flights, and missed flights after airport check-in. Please submit your
claim directly to the airline. However, Central Holidays does not guarantee
airline response.
Refunds are processed to the credit card(s) originally used for payment on the
booking. These terms may not be changed by anyone other than an authorized
representative of Central Holidays and must be documented by you in writing
to Customer Relations. Central Holidays is not obliged to guarantee promises
(writtenorverbal)madeby localhotelstaff, tourguides,oranyotherpersonsnot
under the direct employ of Central Holidays.
D. MISCELLANEOUS TERMS AND CONDITIONS
a. Waiver Responsibility:Central Holidays, a division of SGI US, LLC, 250
MoonachieRoad,Moonachie,NJ 07074, itsandtheiremployees,shareholders,
officers and directors (collectively, “Central Holidays”) does not own or operate
any entity which is to or does provide goods or services for your trip, including,
for example, lodging facilities, transportation companies, guides or trip leaders,
food service providers, equipment suppliers, ground operators, etc., including,
without limitation, various entities which may utilize the Central Holidays name.
Central Holidays is not responsible for any negligent or willful act or failure to act
ofanysuchpersonorentitynor foranyactor inactionofanyother thirdpartynot
under its control. Without limitation, Central Holidays is not liable for any direct,
indirect,consequential,or incidentaldamage, injury,death, loss,accident,delay,
inconvenience or irregularity of any kind which may be occasioned by reason of
any act or omission beyond its control, including, without limitation, any willful
or negligent act, failure to act, breach of contract of any third party such as an
airline, train, hotel, whether or not it uses the Central Holidays name, which is,
to, or does supply any goods or services for this trip. Central Holidays is not
responsible for any loss, injury, death or inconvenience due to delay or changes
in schedule, overbooking or downgrading of accommodations, insolvency, or
default of any third party, attacks by animals, sickness, the lack of appropriate
medical care, evacuation to same, if necessary, weather, strikes, acts of God
or government, acts of terrorism or the threat thereof, force majeure, war,
quarantine, epidemics or the threat thereof, criminal activity, or any other cause
beyond its control.
b. Department of State Warnings: In the case of a government
issued warning, we will provide our utmost consideration to the severity of
the warning and accomplish everything possible to safeguard the well-being
of our passengers. We reserve the right to evaluate each booking on a case-
by-case basis for potential refund/cancellation fees, re-scheduling of tours or
itineraries and postponements. Be aware that during your participation on
vacations operated by Central Holidays, certain risks and dangers may arise
beyond our control, including but not limited to: the hazards of traveling in
undeveloped areas; travel by boat, train, automobile, aircraft, or other means of
transportation; forcesofnature;politicalunrest;actsof lawlessnessor terrorism;
and accident or illness in remote regions without means of rapid evacuation or
medical facilities. Central Holidays assumes no liability regarding provisions of
medical care or the adequacy of any care that may be rendered. While Central
Holidayswilluse itsbestefforts toensure thatadequatemeasuresare taken,by
agreeing to participate in a vacation and/or optional excursions, you agree you
will hold Central Holidays harmless regarding any provision of medical care or
the adequacy of any care rendered. Central Holidays is not responsible for such
risks and dangers that may arise beyond our control. Payment of your deposit
indicatesyouaccept these risksanddangersandagree toholdCentralHolidays
harmless for such.
c. Errors and Omissions: Payment of deposit and/or issue of final
documents shall be deemed your consent to the Terms and Conditions herein.
Each passenger understands that CENTRAL HOLIDAYS will be accepting that
passenger’s booking in trust upon such passenger’s acceptance of the Terms
and Conditions as outlined in this brochure and our website. Terms and
Conditions listed are those in effect at time of printing and will remain until
replaced. Any new or re-issue of Terms and Conditions will replace all previous
versions. No person, other than an authorized representative of CENTRAL
HOLIDAYS is authorized, by a document in writing, to vary, add or waive any
term or condition in this brochure, including any term or condition set forth in
the preceding provisions.
All transport onboard ship is provided subject to the terms and conditions of
the Passenger Contract that you will receive with your final documentation. The
PassengerContractoncruiseships isgovernedby international lawandmaybe
subject to the Athens Protocol on Limits of Recoverable Damage as determined
by the International Monetary Fund.
NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE FOR ANY
TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN THIS
BROCHURE OR ON OURWEBSITE. For the most updated Terms
& Conditions, visit our website.
d. ARBITRATION:Any controversy or claim arising out of or relating in any
way to these Terms & Conditions, to this Tour Agreement, to this brochure, or
any other information relating in any way to the trip, or to the trip itself shall
be resolved exclusively by binding arbitration in Moonachie, New Jersey in
accordance with the commercial rules of the American Arbitration Association
then existent. In any such arbitration the substantive (but not procedural) law
of New Jersey will apply. The arbitrator and not any federal, state, or local court
or agency shall have exclusive authority to resolve any dispute relating to the
interpretation, applicability, enforceability, or formation of this contract, including
butnot limited toanyclaim thatalloranypartof thiscontract isvoidorvoidable.
BELOW IS A PARTIAL RENDERING OF CENTRAL HOLIDAYS’ TERMS & CONDITIONS. IN ORDER
TO VIEW THE COMPLETE TERMS & CONDITIONS, PLEASE REFER TO OUR WEBSITE:
For more information, call: 800-935-5000 or visit: