CENTRAL HOLIDAYS - EGYPT

62 / 64

62 For more information, call: 800-935-5000 or visit:
TERMS & CONDITIONS
BELOW IS A PARTIAL RENDERING OF CENTRAL HOLIDAYS’ TERMS & CONDITIONS. IN ORDER
TO VIEW THE COMPLETE TERMS & CONDITIONS, PLEASE REFER TO OUR WEBSITE:
1. ACCEPTANCE: The purchase/payment of any travel
services offered by Central Holidays constitutes a contractual
arrangement between the Passenger and/or Travel Agent (all
together as “You”) and SGI US LLC (dba CENTRAL HOLIDAYS
& Affiliated Brands) and represents your acceptance of SGI
US LLC Terms & Conditions. You are required to read and
acknowledge Terms and Conditions on our website before
making any reservation with us. Payment of deposit and/
or final payment will be considered as full acceptance of our
Terms and Conditions herein reported and fully disclosed
on our website. Each passenger understands that CENTRAL
HOLIDAYS will be accepting that passenger’s reservation in
trust upon such passenger’s acceptance of the Terms and
Conditions as outlined in this brochure and on our website.
2. TOUR PRICES/PRICE GUARANTEE: Prices for
escorted tours are quoted per person in USD, and are based on
official rate of exchange at the time of printing of this brochure.
Central Holidays reserves the right to modify the rates due
to unexpected external factors not forecasted at the time of
printing. No refunds will be given for any unused portion of
the tour whether because of customer’s choice, operational
reasons, bad weather, or any other factor.
In case of a human or computer billing error, Central Holidays
reserves the right to re-invoice for the correct amount. A full
refund will be made to passengers not wishing to pay increases
provided the passengers’ written cancellation is received by
us within 5 business days after price increase notification. We
do not breakdown costs of individual services included in the
itinerary.
ESCORTED TOURS - We will make every effort to operate
all guaranteed departure dates as listed in our brochure,
however there might be an occasion when it will be necessary
to consolidate departures due to the lack of participants
booked on a given date. Any changes of such nature will be
communicated with the clients no later than 45 days prior to
their departure date. At that time a client will have an option to
either accept an alternate departure date, or to cancel the tour
in which case a client will be entitled to a full refund. Central
Holidays will also be responsible for the costs incurred by the
re-issuance and/or cancellation of an airline ticket, only if an
airline ticket has been purchased through Central Holidays.
Furthermore, Central Holidays reserves the right to alter or
curtail the itinerary, or substitute sightseeing, and hotels as
deemed necessary. Any savings realized by these changes will
be refunded to passengers. Any added expense will be covered
by Central Holidays.
3. INVOICING: You are responsible for verifying everything
on your invoice is accurate and complete, including dates of
travel, options selected, and that each name matches the
relevant passport. Central Holidays cannot accept responsibility
if we are not notified of inaccuracies within 5 days of sending
out the invoice. Changes are subject to the fees and penalties
noted below. In the case of billing errors, Central Holidays
reserves the right to re-invoice you with correct pricing.
4. PAYMENTS & CANCELLATIONS:
A. DEPOSITS: A $250 per person non-refundable deposit
($100 non-refundable deposit for Car Rental) is required at
the time of booking and NO request will be acted upon until
a deposit is received. In some cases, additional deposits
are required due to suppliers’ policies. Passengers will be
advised at the time of booking of these payment requirements.
We honor most major credit cards. In addition, we also
accept personal checks or agency checks. Deposits can be
conveniently made by phone. Payment of the deposit indicates
you have read and accepted these Terms & Conditions. Your
booking is not confirmed until the deposit has been processed
by Central Holidays and you receive a confirmation invoice.
B. FINAL PAYMENT: Final payment with credit cards
requires our signed Credit Card authorization form duly signed
by the credit card holder. Other restrictions may apply. Final
payment is due 60 days prior to commencement of first
service, with some limited exceptions, as noted below. Central
Holidays reserves the right to cancel a booking if payment is
not received in due time and cancellation penalties will be
applied accordingly.
C. LATE PAYMENTS: Payments made after the due date
are subject to $50 late payment fees.
D. CANCELLATION PENALTIES & CHANGE FEES:
 For Land-Related services on Escorted tours, customized FIT
packages, Hosted packages and Independent packages:
•Cancellations received more than 60 days prior to departure:
$250 per person fee.
•Cancellations between 59 and 22 days prior to departure:
25% of the land package.
•Cancellations between 21 and 15 days prior to departure:
40% of the land package.
•Cancellations between 14 and 8 days prior to departure: 60%
of the land package.
•Cancellations 7 days or less prior to departure: 100% of the
land package.
•No refunds will be made on any unused portion/services of
the tour package.
 Cruises: Cancellation fees will be communicated at the time
of booking.
 Villas/Castles & Home Rentals: Cancellation fees will be
communicated at time of booking.
 Car Rental: Cancellation fees will be communicated at time
of booking.
 Rail Tickets: Rail Tickets and Rail Passes (electronic and
paper) are non-refundable (or refundable with fees), non-
transferable, and cannot be exchanged without penalties
once issued, nor replaced if lost – unless other conditions are
noted.
E. CHANGE FEES: Due to the expense incurred in making
any changes, a $50 per person fee will be assessed for each
change made on deposited bookings up to full payment due
date. This includes changes made to passenger’s name,
hotel, departure/return dates, itinerary and air or ground
transportation. Change fees for car rental will be communicated
at time of change. A change of tour date and name changes
on ESCORTED, INDEPENDENT AND CRUISE PACKAGE TOURS,
and CAR RENTALS within full payment date are treated as a
cancellation. In addition, any changes to the air portion, at any
time, may be subject to additional charges as imposed by the
respective airline.
TRAVEL INFO & RESTRICTIONS
A. AIR ARRANGEMENTS
SEAT ASSIGNMENT AND SPECIAL REQUEST: Please note
that - as per airline rules - these seats assignments are not
guaranteed. The Airline has the right to modify and reassign,
at their own discretion, the seats already assigned and
reassign them at check-in time. Central Holidays declines
any responsibility and will not accept any complaint related to
these procedures.
Some airlines are charging for seat reservations. These fees - if
applicable - are at the expense of the passengers and are never
included in our quotations.
Once you have checked-in, it is your responsibility to work with
the airline directly to reach your final destination or to make
any alternate arrangements including possible changes on
the return portion of your trip. In case you miss your flight or a
connection, you must work with the specific airline and make
all the possible arrangements to reach your final destination.
Central Holidays will not be responsible for any additional
expenses you may incur because of flight cancellations, flight
delays or rescheduled and/or diverted or missed flights after
airport check-in.
OWN FLIGHT ARRANGMENTS: If you purchase your
own flight tickets from companies other than Central Holidays,
we cannot be held responsible for the cancellation fees of air
ticket/s, in case we may cancel a departure for any reason
whatsoever. If you wish to purchase your own flight tickets
with a third party, we suggest you purchase airline tickets
that allow you to make changes or cancellations of flights
subject to minimum penalties – none of such penalties are the
responsibility of Central Holidays.
B. VISA & PASSPORTS U.S. Citizens require a valid US
passport. Non-U.S. citizens should consult their travel agent
or consulate. All passengers are responsible for ensuring they
have the proper travel documents and MUST CHECK with the
respective consulates or visa agency to determine whether any
visas are required. Passengers are also responsible for the
validity of their passport and we suggest checking with U.S.
Department of State Rules/Regulations. Central Holidays will
not be held responsible for any passport and/or visa negligence
on the part of passengers.
C. REFUNDS & COMPLAINTS
All claims must be received in our Customer Relations
Department either by email or USPS to our offices within
30 days after scheduled return date and will be promptly
acknowledged. However related processing, verifications and
settlements may take up to 60 days or longer. It is the
responsibility of the client to document potential claims at
the Point of Service in order for claim/refund consideration.
When requesting a refund by e-mail for non-provided services,
claimant must return the original service voucher by mail
for said non-provided services in order for this request to be
evaluated and eventually settled. Complaints regarding a
hotel’s standards or amenities should be addressed directly
with the hotel’s management (Point of Service). Refunds are
not normally considered if hotels are not given an opportunity
to address those complaints locally.
Central Holidays will not be responsible for any additional
expenses you may incur because of flight cancellations, flight
delays, rescheduled and/or diverted flights, and missed flights
after airport check-in. Please submit your claim directly to the
airline. However, Central Holidays does not guarantee airline
response.
Refunds are processed to the credit card(s) originally used for
payment on the booking. These terms may not be changed
by anyone other than an authorized representative of
Central Holidays and must be documented by you in writing
to Customer Relations. Central Holidays is not obliged to
guarantee promises (written or verbal) made by local hotel
staff, tour guides, or any other persons not under the direct
employ of Central Holidays.
D. MISCELLANEOUS TERMS AND CONDITIONS
a. Waiver Responsibility: Central Holidays, a division of
SGI US, LLC, 250 Moonachie Road, Moonachie, NJ 07074,
its and their employees, shareholders, officers and directors
(collectively, “Central Holidays”) does not own or operate any
entity which is to or does provide goods or services for your
trip, including, for example, lodging facilities, transportation
companies, guides or trip leaders, food service providers,
equipment suppliers, ground operators, etc., including, without
limitation, various entities which may utilize the Central Holidays
name. Central Holidays is not responsible for any negligent or
willful act or failure to act of any such person or entity nor
for any act or inaction of any other third party not under its
control. Without limitation, Central Holidays is not liable for any
direct, indirect, consequential, or incidental damage, injury,
death, loss, accident, delay, inconvenience or irregularity of
any kind which may be occasioned by reason of any act or
omission beyond its control, including, without limitation, any
willful or negligent act, failure to act, breach of contract of any
third party such as an airline, train, hotel, whether or not it
uses the Central Holidays name, which is, to, or does supply
any goods or services for this trip. Central Holidays is not
responsible for any loss, injury, death or inconvenience due
to delay or changes in schedule, overbooking or downgrading
of accommodations, insolvency, or default of any third party,
attacks by animals, sickness, the lack of appropriate medical
care, evacuation to same, if necessary, weather, strikes, acts
of God or government, acts of terrorism or the threat thereof,
force majeure, war, quarantine, epidemics or the threat thereof,
criminal activity, or any other cause beyond its control.
b. Department of State Warnings: In the case of
a government issued warning, we will provide our utmost
consideration to the severity of the warning and accomplish
everything possible to safeguard the well-being of our
passengers. We reserve the right to evaluate each booking
on a case-by-case basis for potential refund/cancellation fees,
re-scheduling of tours or itineraries and postponements. Be
aware that during your participation on vacations operated by
Central Holidays, certain risks and dangers may arise beyond
our control, including but not limited to: the hazards of traveling
in undeveloped areas; travel by boat, train, automobile, aircraft,
or other means of transportation; forces of nature; political
unrest; acts of lawlessness or terrorism; and accident or illness
in remote regions without means of rapid evacuation or medical
facilities. Central Holidays assumes no liability regarding
provisions of medical care or the adequacy of any care that may
be rendered. While Central Holidays will use its best efforts
to ensure that adequate measures are taken, by agreeing to
participate in a vacation and/or optional excursions, you agree
you will hold Central Holidays harmless regarding any provision
of medical care or the adequacy of any care rendered. Central
Holidays is not responsible for such risks and dangers that may
arise beyond our control. Payment of your deposit indicates
you accept these risks and dangers and agree to hold Central
Holidays harmless for such.
c. Errors and Omissions: Payment of deposit and/or
issue of final documents shall be deemed your consent to the
Terms and Conditions herein. Each passenger understands
that CENTRAL HOLIDAYS will be accepting that passenger’s
booking in trust upon such passenger’s acceptance of the
Terms and Conditions as outlined in this brochure and our
website. Terms and Conditions listed are those in effect at time
of printing and will remain until replaced. Any new or re-issue
of Terms and Conditions will replace all previous versions. No
person, other than an authorized representative of CENTRAL
HOLIDAYS is authorized, by a document in writing, to vary, add
or waive any term or condition in this brochure, including any
term or condition set forth in the preceding provisions.
All transport onboard ship is provided subject to the terms and
conditions of the Passenger Contract that you will receive with
your final documentation. The Passenger Contract on cruise
ships is governed by international law and may be subject
to the Athens Protocol on Limits of Recoverable Damage as
determined by the International Monetary Fund.
NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE
FOR ANY TYPOGRAPHICAL OR PRINTING ERRORS
FOUND IN THIS BROCHURE OR ON OUR WEBSITE.
For the most updated Terms & Conditions, visit
our website.
d. ARBITRATION: Any controversy or claim arising out of or
relating in any way to these Terms & Conditions, to this Tour
Agreement, to this brochure, or any other information relating
in any way to the trip, or to the trip itself shall be resolved
exclusively by binding arbitration in Moonachie, New Jersey
in accordance with the commercial rules of the American
Arbitration Association then existent. In any such arbitration
the substantive (but not procedural) law of New Jersey will
apply. The arbitrator and not any federal, state, or local court
or agency shall have exclusive authority to resolve any dispute
relating to the interpretation, applicability, enforceability, or
formation of this contract, including but not limited to any claim
that all or any part of this contract is void or voidable.