Interested in joining Central Holidays team? Please send us your resume if you find yourself in one of the following Fields:

Call Center Reservation Agent

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests

  • Determines requirements by working with customers. 
  • Answers inquiries by clarifying desired information; researching, locating, and providing information. 
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. 
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. 
  • Keeps equipment operational by following established procedures; reporting malfunctions. 
  •  Updates job knowledge by participating in educational opportunities. 
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • Experience in the travel industry is required, especially travel to Europe
  • Knowledge using Sabre 
  • Able to work under pressure 
  • Minimum 3 years experience in a call center environment 
  • Customer Focus
  • Customer Service 
  • Data Entry Skills 
  • Listening 
  • Phone Skills 
  • Verbal Communication 
  • Building Relationships 
  • People Skills 
  • Interpersonal Savvy 
  • Problem Solving
  • Multi-tasking

Job Reference :

Operations Agent

The Operations department Agents facilitate the tour selling process by providing support to the Call Center and other Company divisions through securing confirmations of services, assisting with special requests and inquiries and issuing and shipping travel documents on a daily basis. Operations agents correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, car rentals, Airline reservations, etc. Among other responsibilities are: handling Customer queries and issues regarding reservations, travel documents and issuing Rail Tickets. In addition, the Operations department Agents handle essential functions including Quality Control of bookings and documents in order to ensure integrity and accuracy of information printed on all Travel vouchers before being shipped to the passenger. Operations' Agents work in liaison with several departments: Reservations, Accounting, Data Management, and Air.
  • Three or more years experience in Operations - Travel Industry preferred 
  • Computer literate (Microsoft Word, Excel (a plus))
  • Excellent writing and verbal skills 
  • Outstanding Customer Service Skills  
  • GDS familiarity 
  • Must be able to multitask and work in a fast paced environment  
  • Familiarity with the usage of Web Browsers
  • High school diploma or GED 
  • GDS (Sabre, Amadeus) 
  • Foreign language a plus (Italian, French, Spanish, Greek)

Job Reference :

Airline Ticketing Specialist

  • Assist Air department with on the daily operation of the air department. 
  • Assist air staff including concierge desk with problem solving, waitlists, additional space and difficult sailings.  
  • Contracting group space with all airlines, including terms and conditions. 
  • Issue airline tickets and monitor the upload of negotiated fares. 
  • Respond to all inquiries in a timely manner, i.e. telephone calls, emails, letters, etc.

  • 3-5 years of experience with AMADEUS & SABRE are MUST . 
  • Recent airline or GDS experience in revenue management, reservations, CRC, airport services or recent travel agent experience. 
  • Familiarity with office software such as Microsoft Word, Excel, PowerPoint, etc. 
  • Excellent written and verbal communication skills. 
  • Ability to work well with technical staff as well as airline staff.

Job Reference :

Regional Sales Manager

Affinity Group Division
This position will be responsible for identifying potential growth areas, creating new accounts, and developing long term relationships within the Direct group leader market. Travelling throughout their respective territory, this position will actively support all Sales and Marketing activities as deemed necessary by VP of Affinity Group Division. Sales activities will be completed daily.

  • Achieve (and surpass) sales goals
  • Identify potential accounts thru extensive prospecting and lead follow up
  • Prepare written paperwork, presentations, weekly sales activity report, and price quotes 
  • Attend meetings and events as needed by group sales division to be determined by VP Affinity markets. These may include weekends on occasion.
  • Keep up to date on Central Holidays Group product, selling advantages, and special offers
  • Create and keep current a territory marketing plan to be worked on in conjunction with VP Affinity Markets. This should be modified weekly, Monthly, and reviewed periodically with Management
  • Closing sales both individually, and when needed get additional support of VP Affinity and inside group team.
  • Participate in Fams and or Sales Missions with the goal of creating leads, and closing sales.
  • Ability to work independently with a true entrepreneur spirit. Must have work strong ethic and motivation to succeed
  • Willingness to work on all categories of business to make territory successful.

Job Reference :

Data Entry Clerk

Inputs product information into sales system to be used by sales agents

  • Build and maintain tour packages 
  • Ensure product contractual details and TOC’s are entered correctly 
  • Create suppliers (i.e., set up supplier amenities, images, contact information, etc.) 
  • Build supplier services and build initial inventory structure for services as required 
  • Document and maintain standard operation procedures (SOP’s)
  • Work with team members to troubleshoot booking issues, ensure inventory is maintained correctly and ensure that reports are generated and forwarded on regular basis 
  • Determine and implement data storage needs 
  • Work on teams with other coordinators, database administrators, etc.

  • Travel industry experience preferred 
  • Knowledge of Microsoft Office Suite 
  • Minimum 3 years Data Entry experience 
  • Willing to work in a fast-paced environment
  • Able to meet deadlines 
  • Able to multi-task

Job Reference :

European Luxury FIT Sales Specialist

Experienced FIT specialist is responsible to generate sales from travel agent leads in the luxury travel segment. Expertise will include strong product knowledge, strong sales skills and mature contacts in the Travel Agency market.

  • Source and generate sales for the assigned destinations. Identify potential customers and build new sales, maintain core business, and achieve results in a fast paced environment. 
  • Keep a high percentage of materialization from the lead received. All opportunities will have to be duly noted with a communication timeline with the Agent/Client. 
  • Be able to perform sales calls to existing clients’ profile and to new prospective accounts in order to generate new opportunities. 
  • Support the operations team in all the day-by-day matters and where needed.

  • Advanced knowledge of ITALY & MEDITERRANEAN destinations. 
  • Excellent communication skills for interaction with High Profile/Deluxe Travel Agents. 
  • Strong project management skills.
  • Willingness to travel for development of new sales. 
  • Be a team player to support and contribute to the overall success of the department.  
  • Strong sense of business and ability to take initiative. 
  • Knowledge of computer software such as: MS Word, Excel, Power Point & CRM.

Job Reference :

Operations Specialists

Our operations specialists facilitate the tour selling process by providing support to our sales team and other company divisions through securing confirmations of services, assisting with special requests, inquiries and issuing and shipping travel documents on a daily basis. Operations specialists correspond with suppliers in order to obtain confirmations of services such as hotel accommodations, transfers, sightseeing tours, and airline reservations, etc. Among other responsibilities are: handling customer queries and issues regarding reservations. In addition, our operations specialists handle essential functions including data input and quality control of bookings in order to ensure integrity and accuracy of information to the passenger.

The Successful Applicant will have:
  • Strong relationship development skills 
  • The readiness to benefit from hands-on coaching 
  • Knowledge of group travel 
  • Three or more years’ experience in Operations - Travel Industry preferred  
  • Computer literate (Microsoft Word, Excel (a plus)
  • Excellent writing and verbal skills 
  • Outstanding customer service skills 
  • High school diploma or GED 
  • GDS (Sabre, Amadeus) a plus  
  • Must be able to multitask and work in a fast paced environment
You will be joining a competitive environment with many rewards, including:
  • A competitive compensation package 
  • Discounted travel 
  • Robust medical benefits
  • Paid vacation time
  • 401k

Job Reference :

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