While Abroad ~
Q: What If I have a problem while on my vacation, who should I call?
A: Should you run into any major problems where you might need assistance while overseas, please
contact the local service provider of the country you are in and they will do their best to assist you
with your issues in a timely manner. Please note that you must notify the service provider before
your return trip if you plan to file a claim with customer relations. No claims will be processed
without prior notification, and claims must be filed within 30 days of your return.
Q: What do I do if I lose my documents and/or airline tickets?
A: If you lose your documents prior to departure, please contact our operations department
immediately for possible documents replacements. Additional fees may apply.
If you lose your documents during your trip, please contact our local service provider.
For airline tickets – please contact your local airline carrier.
For rail tickets – Please note that rail tickets are non refundable, and are not replaceable. Therefore,
new rail tickets must be purchased locally.
Q: If I miss any feature of my tour or package, will I be refunded?
A: Please note that we normally do not provide a refund for any unused portions of any trip. We
suggest that you submit a letter in writing to our customer relations department for
review, as each case is treated individually.
Q: Can I extend my trip while abroad?
A: This option may be available for an additional supplement. Please contact your travel agent or our
offices during U. S. business hours if you’re interested in extending the length of your stay
Q: Will sightseeing tours operate during holidays?
A: Generally, sightseeing tours operate year-round and during holidays. Depending on National
and/or local holidays, tours schedules may be altered. Under these circumstance, tours may be
rescheduled prior to your departure or locally.
Q: Can I rent a cell phone while abroad?
A: Yes, you may find cell phone rental locations at major airports and city centers. We strongly suggest
that you take advantage of Central Holidays’ phone rental offer. For more information on our
optional phone rental plan, please refer to your travel documents, or visit our website at
Q: What is the difference between a double and a twin room?
A: In Europe, a double room will include one bed for two people. A twin room, will include two separate
single beds in one room.
Q: What size is a triple or single room?
A: In general, single rooms are smaller sized rooms with one single bed. For a supplement, we suggest
where available, to book a double room for single use.
Triple rooms generally include two twin beds and a roll away.
Q: What does it mean to rotate seats on a bus?
A: Rotating seats means that you will be occupying different seats on the bus throughout the tour.(isle,
window, back, and front seats) This rule will be implemented when needed, by the tour director.
Q: Are the motor coaches equipped with toilets?
A: All our regular sized motor coaches (40 seats and higher) are equipped with toilets. If a smaller
motor coach is required, toilets may not be available. However, frequent rest stops are scheduled
on all of our tours.
Q: Are children allowed on Escorted Tours?
A: Please be aware that some of the features included in our tours, such as museum visits, or visiting
historical sites, may not be suitable for young children who are not accustomed to this type of
Q: Are there fees for traveling with infants?
A: All infants up to the age of 2, with the exception of airfare fees and taxes, are free of charge - providing
parents pay locally for charges that may be required by our local provider (crib, food, etc.).
Q: Are tips included?
A: Tips for doormen, luggage handling, restaurants, and housekeeping personnel are
included. Tips for tour leaders, local guides, and bus drivers are not included. Gratuities should be
extended on a voluntary, individual basis. Suggested tips for a tour guide is $3 - $4 per person per
day, and local guides and bus drivers, is $1 - $ 2 per person per day.
Q: Can I travel with a wheelchair?
A: We allow collapsible wheelchairs on our tours. However, we regret that we cannot
provide individual assistance to a tour member for walking or getting on and off motorcoaches
or other transportation vehicles. Travelers who need such assistance must be accompanied by a
Q: What is the best way to exchange money?
A: The best place to exchange money is through an ATM machine. Be sure to bring your pin number
with you. You should notify your bank or credit card company that you will be traveling before
you depart, so they don’t freeze your account for abnormal charges.
Q: Do I need to bring an adaptor with me for any appliances?
A: The electric current used throughout most of Europe is 220 volts. European wall outlets take plugs
with two rounded prongs. It is suggested that you purchase a converter/adapter before you leave
on your trip or at the airport, if you plan to use U.S. electric appliances, as hotel supplies may be
Most hotels supply hair dryers in the room. However, irons are not supplied due to safety
precautions. Dry cleaning and laundering services are offered at most hotels, for a fee.