CENTRAL HOLIDAYS - MEDITERRANEAN

112 / 114

114 For more information, call: 800-935-5000 or visit:
TERMS & CONDITIONS
1. ACCEPTANCE: The purchase/payment of any travel
services offered by Central Holidays constitutes a contractual
arrangement between the Passenger and/or Travel Agent (all
together as “You”) and SGI US LLC (dba CENTRAL HOLIDAYS &
Affiliated Brands) and represents your acceptance of SGI US
LLC Terms & Conditions. You are required to read and
acknowledge Terms and Conditions on our website before
making any reservation with us. Payment of deposit and/or
final payment will be considered as full acceptance of our
Terms and Conditions herein reported and fully disclosed on
our website. Each passenger understands that CENTRAL
HOLIDAYS will be accepting that passenger’s reservation in
trust upon such passenger’s acceptance of the Terms and
Conditions as outlined in this brochure and on our website.
2. TOUR PRICES/PRICE GUARANTEE: Prices for
escorted tours are quoted per person in USD, and are based on
official rate of exchange at the time of printing of this brochure.
Central Holidays reserves the right to modify the rates due to
unexpected external factors not forecasted at the time of
printing. No refunds will be given for any unused portion of the
tour whether because of customer’s choice, operational
reasons, bad weather, or any other factor.
In case of a human or computer billing error, Central Holidays
reserves the right to re-invoice for the correct amount. A full
refund will be made to passengers not wishing to pay increases
provided the passengers' written cancellation is received by us
within 5 business days after price increase notification. We do
not breakdown costs of individual services included in the
itinerary.
ESCORTED TOURS - We will make every effort to operate
all guaranteed departure dates as listed in our brochure,
however there might be an occasion when it will be necessary
to consolidate departures due to the lack of participants
booked on a given date. Any changes of such nature will be
communicated with the clients no later than 45 days prior to
their departure date. At that time a client will have an option to
either accept an alternate departure date, or to cancel the tour
in which case a client will be entitled to a full refund. Central
Holidays will also be responsible for the costs incurred by the re-
issuance and/or cancellation of an airline ticket, only if an
airline ticket has been purchased through Central Holidays.
Furthermore, Central Holidays reserves the right to alter or
curtail the itinerary, or substitute sightseeing, and hotels as
deemed necessary. Any savings realized by these changes will
be refunded to passengers. Any added expense will be covered
by Central Holidays.
3. INVOICING: You are responsible for verifying everything on
your invoice is accurate and complete, including dates of travel,
options selected, and that each name matches the relevant
passport. Central Holidays cannot accept responsibility if we
are not notified of inaccuracies within 5 days of sending out the
invoice. Changes are subject to the fees and penalties noted
below. In the case of billing errors, Central Holidays reserves the
right to re-invoice you with correct pricing.
4. PAYMENTS & CANCELLATIONS:
A. DEPOSITS: A $250 per person non-refundable deposit
($100 non-refundable deposit for Car Rental) is required at the
time of booking and NO request will be acted upon until a
deposit is received. In some cases, additional deposits are
required due to suppliers’ policies. Passengers will be advised
at the time of booking of these payment requirements. We
honor most major credit cards. No third party credit cards will
be accepted. In addition, we also accept personal checks or
agency checks. Deposits can be conveniently made by phone.
Payment of the deposit indicates you have read and accepted
these Terms & Conditions. Your booking is not confirmed until
the deposit has been processed by Central Holidays and you
receive a confirmation invoice.
B. FINAL PAYMENT: Final payment with credit cards
requires our signed Credit Card authorization form duly signed
by the credit card holder. Other restrictions may apply. Final
payment is due 60 days prior to commencement of first service,
with some limited exceptions, as noted below. Central Holidays
reserves the right to cancel a booking if payment is not received
in due time and cancellation penalties will be applied
accordingly.
C. LATE PAYMENTS: Payments made after the due date
are subject to $50 late payment fees.
D. CANCELLATION PENALTIES & CHANGE FEES
For Land-Related services on Escorted tours, customized FIT
packages, Hosted packages and Independent packages:
•Cancellations received more than 60 days prior to departure:
$250 per person fee.
•Cancellations between 59 and 22 days prior to departure:
25% of the land package.
•Cancellations between 21 and 15 days prior to departure:
40% of the land package.
•Cancellations between 14 and 8 days prior to departure: 60%
of the land package.
•Cancellations 7 days or less prior to departure: 100% of the
land package.
• No refunds will be made on any unused portion/services of
the tour package.
 Cruises: Cancellation fees will be communicated at the time
of booking.
 Villas/Castles & Home Rentals: Cancellation Fees will be
communicated at time of booking.
Car Rental:
•Cancellations received up to 15 days prior to departure: $25 per car
•Cancellationsreceived14daysor lesspriortodeparture:$50percar
•No refunds for any unused portion of 3 days or less.
•For unused rentals of 4 days or more, unused portions may be
refunded minus a $25 handling fee.
 Rail Tickets: Rail Tickets and Rail Passes (electronic and
paper) are non-refundable (or refundable with fees), non-
transferable, and cannot be exchanged without penalties once
issued, nor replaced if lost – unless other conditions are noted.
E. CHANGE FEES Due to the expense incurred in making
any changes, a $50 per person fee ($25 for car rental) will be
assessed for each change made on deposited bookings up to
full payment due date. This includes changes made to
passenger's name, hotel, departure/return dates, itinerary and
air or ground transportation. A change of tour date and name
changes on ESCORTED, INDEPENDENT AND CRUISE PACKAGE
TOURS, and CAR RENTALS within full payment date are treated
as a cancellation. In addition, any changes to the air portion, at
any time, may be subject to additional charges as imposed by
the respective airline.
TRAVEL INFO & RESTRICTIONS
A. AIR ARRANGEMENTS
SEAT ASSIGNMENT AND SPECIAL REQUEST: Please note that -
as per airline rules - these seats assignments are not
guaranteed. The Airline has the right to modify and reassign, at
their own discretion, the seats already assigned and reassign
them at check-in time. Central Holidays declines any
responsibility and will not accept any complaint related to these
procedures.
Some airlines are charging for seat reservations. These fees - if
applicable - are at the expense of the passengers and are never
included in our quotations.
Once you have checked-in, it is your responsibility to work with
the airline directly to reach your final destination or to make any
alternate arrangements including possible changes on the
return portion of your trip. In case you miss your flight or a
connection, you must work with the specific airline and make all
the possible arrangements to reach your final destination.
Central Holidays will not be responsible for any additional
expenses you may incur because of flight cancellations, flight
delays or rescheduled and/or diverted or missed flights after
airport check-in.
OWN FLIGHT ARRANGMENTS: If you purchase your own
flight tickets from companies other than Central Holidays, we
cannot be held responsible for the cancellation fees of air
ticket/s, in case we may cancel a departure for any reason
whatsoever. If you wish to purchase your own flight tickets with
a third party, we suggest you purchase airline tickets that allow
you to make changes or cancellations of flights subject to
minimum penalties – none of such penalties are the
responsibility of Central Holidays.
B. VISA & PASSPORTS U.S. Citizens require a valid US
passport. Non-U.S. citizens should consult their travel agent or
consulate. All passengers are responsible for ensuring they
have the proper travel documents and MUST CHECK with the
respective consulates or visa agency to determine whether any
visas are required. Passengers are also responsible for the
validity of their passport and we suggest checking with U.S.
Department of State Rules/Regulations. Central Holidays will
not be held responsible for any passport and/or visa negligence
on the part of passengers.
C. REFUNDS & COMPLAINTS
All claims must be received in our Customer Relations
Department either by email or USPS to our offices within 30
days after scheduled return date and will be promptly
acknowledged. However related processing, verifications and
settlements may take up to 60 days or longer. It is the
responsibility of the client to document potential claims at the
Point of Service in order for claim/refund consideration. When
requesting a refund by e-mail for non-provided services,
claimant must return the original service voucher by mail for
said non-provided services in order for this request to be
evaluated and eventually settled. Complaints regarding a
hotel's standards or amenities should be addressed directly
with the hotel's management (Point of Service). Refunds are not
normally considered if hotels are not given an opportunity to
address those complaints locally.
Central Holidays will not be responsible for any additional
expenses you may incur because of flight cancellations, flight
delays, rescheduled and/or diverted flights, and missed flights
after airport check-in. Please submit your claim directly to the
airline. However, Central Holidays does not guarantee airline
response.
Refunds are processed to the credit card(s) originally used for
payment on the booking. These terms may not be changed by
anyone other than an authorized representative of Central
Holidays and must be documented by you in writing to
Customer Relations. Central Holidays is not obliged to
guarantee promises (written or verbal) made by local hotel staff,
tour guides, or any other persons not under the direct employ of
Central Holidays.
D. MISCELLANEOUS TERMS AND CONDITIONS
a. Waiver Responsibility: Central Holidays, a division of
SGI US, LLC, 250 Moonachie Road, Moonachie, NJ 07074, its
and their employees, shareholders, officers and directors
(collectively, "Central Holidays") does not own or operate any
entity which is to or does provide goods or services for your trip,
including, for example, lodging facilities, transportation
companies, guides or trip leaders, food service providers,
equipment suppliers, ground operators, etc., including, without
limitation, various entities which may utilize the Central
Holidays name. Central Holidays is not responsible for any
negligent or willful act or failure to act of any such person or
entity nor for any act or inaction of any other third party not
under its control. Without limitation, Central Holidays is not
liable for any direct, indirect, consequential, or incidental
damage, injury, death, loss, accident, delay, inconvenience or
irregularity of any kind which may be occasioned by reason of
any act or omission beyond its control, including, without
limitation, any willful or negligent act, failure to act, breach of
contract of any third party such as an airline, train, hotel,
whether or not it uses the Central Holidays name, which is, to,
or does supply any goods or services for this trip. Central
Holidays is not responsible for any loss, injury, death or
inconvenience due to delay or changes in schedule,
overbooking or downgrading of accommodations, insolvency, or
default of any third party, attacks by animals, sickness, the lack
of appropriate medical care, evacuation to same, if necessary,
weather, strikes, acts of God or government, acts of terrorism or
the threat thereof, force majeure, war, quarantine, epidemics or
the threat thereof, criminal activity, or any other cause beyond
its control.
b. Department of State Warnings: In the case of a
government issued warning, we will provide our utmost
consideration to the severity of the warning and accomplish
everything possible to safeguard the well-being of our
passengers. We reserve the right to evaluate each booking on
a case-by-case basis for potential refund/cancellation fees, re-
scheduling of tours or itineraries and postponements. Be
aware that during your participation on vacations operated by
Central Holidays, certain risks and dangers may arise beyond
our control, including but not limited to: the hazards of traveling
in undeveloped areas; travel by boat, train, automobile, aircraft,
or other means of transportation; forces of nature; political
unrest; acts of lawlessness or terrorism; and accident or illness
in remote regions without means of rapid evacuation or medical
facilities. Central Holidays assumes no liability regarding
provisions of medical care or the adequacy of any care that may
be rendered. While Central Holidays will use its best efforts to
ensure that adequate measures are taken, by agreeing to
participate in a vacation and/or optional excursions, you agree
you will hold Central Holidays harmless regarding any provision
of medical care or the adequacy of any care rendered. Central
Holidays is not responsible for such risks and dangers that may
arise beyond our control. Payment of your deposit indicates
you accept these risks and dangers and agree to hold Central
Holidays harmless for such.
c. Errors and Omissions: Payment of deposit and/or
issue of final documents shall be deemed your consent to the
Terms and Conditions herein. Each passenger understands that
CENTRAL HOLIDAYS will be accepting that passenger’s booking
in trust upon such passenger’s acceptance of the Terms and
Conditions as outlined in this brochure and our website. Terms
and Conditions listed are those in effect at time of printing and
will remain until replaced. Any new or re-issue of Terms and
Conditions will replace all previous versions. No person, other
than an authorized representative of CENTRAL HOLIDAYS is
authorized, by a document in writing, to vary, add or waive any
term or condition in this brochure, including any term or
condition set forth in the preceding provisions.
All transport onboard ship is provided subject to the terms and
conditions of the Passenger Contract that you will receive with
your final documentation. The Passenger Contract on cruise
ships is governed by international law and may be subject to the
Athens Protocol on Limits of Recoverable Damage as
determined by the International Monetary Fund.
NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE
FOR ANY TYPOGRAPHICAL OR PRINTING ERRORS
FOUND IN THIS BROCHURE OR ON OUR WEBSITE.
For the most updated Terms & Conditions, visit
our website.
d. ARBITRATION: Any controversy or claim arising out of or
relating in any way to these Terms & Conditions, to this Tour
Agreement, to this brochure, or any other information relating in
any way to the trip, or to the trip itself shall be resolved
exclusively by binding arbitration in Moonachie, New Jersey in
accordance with the commercial rules of the American
Arbitration Association then existent. In any such arbitration the
substantive (but not procedural) law of New Jersey will apply.
The arbitrator and not any federal, state, or local court or
agency shall have exclusive authority to resolve any dispute
relating to the interpretation, applicability, enforceability, or
formation of this contract, including but not limited to any claim
that all or any part of this contract is void or voidable.
BELOW IS A PARTIAL RENDERING OF CENTRAL HOLIDAYS TERMS & CONDITIONS. IN ORDER
TO VIEW THE COMPLETE TERMS & CONDITIONS PLEASE REFER TO OUR WEBSITE: