for more information, call: 800-935-5000 or visit:www.centralholidays.com
Meet & Greet for arrival transfer (*) Departure transfer time/s from hotel
1st transfer: 10:00am
2nd transfer: 12:00pm
1st transfer: 8:00am
1st transfer: 7:00am
2nd transfer: 10:00am
2nd transfer: 10:00am
Sorrento to Naples
1st transfer: 4:00am
2nd transfer: 9:00am
1st transfer: 11:00am
2nd transfer: 4:00pm
Taormina to Catania
1st transfer: 8:00am
2nd transfer: 11:00am
Naples to Sorrento 12:00pm
Savelletri di fasano
to Bari (BrI)
Stresa to milan (mXP)
Padua to Venice (VCE)
(*) In order to be entitled to the complimentary arrival transfer, passengers need to have collected
luggage and cleared customs before above indicated time/s, as Central Holidays representative
will leave the airport arrival hall at indicated time/s, and will not wait after above indicated time/s.
flight numbers and timings need to be communicated in writing at time of booking. Any change to
the flight information must be communicated to Central Holidays. Central Holidays will do anything
possible to accommodate the schedule change only if notified in writing at least 72 hours prior, and
providing that the new scheduled arrival/departure time does not interfere with the complimentary
Passengers that did not communicate their flight information at time of booking, may be
accommodated based on local availability only. Space is available on a first come first serve basis until
maximum capacity is reached.
All transfers are based on group transfers. No refund is due for missed transfers or to passengers not
using this service.
Passengers purchasing Air & Land packages will be provided with transfers regardless of
Passengers arriving before or leaving after the scheduled tour day may also book and buy a transfer
providing that they also purchase the additional pre & post tour hotel night/s from Central Holidays.
All Central Holidays passengers purchasing LAND oNLY packages receive complimentary arrival and
departure transfers on the arrival and departure day of their tour at the times specified here below.
Any passengers whose flight times do not coincide with the transfer timings here below may choose to
book and purchase a transfer.
COMPLIMENTARY TRANSFERS TERMS &
CONDITIONS FOR ESCORTED TOUR PROGRAMS
TERMS & CONDITIONS
The purchase/payment of any travel services offered by
Central Holidays constitutes a contractual arrangement between the Passenger
and/or Travel Agent (all together as “You”) and SGI US LLC (dba CENTrAL
HoLIDAYS & Affiliated Brands) and represents your acceptance of SGI US LLC
Terms & Conditions. You are required to read and acknowledge Terms and
Conditions on our website before making any reservation with us. Payment of
deposit and/or final payment will be considered as full acceptance of our Terms
understands that CENTrAL HoLIDAYS will be accepting that passenger’s
reservation in trust upon such passenger’s acceptance of the Terms and
Conditionsasoutlined in thisbrochureandonourwebsite.
2. TOUR PRICES/PRICE GUARANTEE:
Prices for escorted tours are
quoted per person in USD, and are based on official rate of exchange at the time
of printing of this brochure. Central Holidays reserves the right to modify the rates
due to unexpected external factors not forecasted at the time of printing. No
refunds will be given for any unused portion of the tour whether because of
customer’schoice,operational reasons,badweather,oranyother factor.
Incaseofahumanorcomputerbillingerror,CentralHolidays reserves the right to
re-invoice for the correct amount. A full refund will be made to passengers not
wishing to pay increases provided the passengers' written cancellation is received
costsof individualservices included in the itinerary.
ESCORTED TOURS -
We will make every effort to operate all guaranteed
departure dates as listed in our brochure, however there might be an occasion
when itwillbenecessary toconsolidatedeparturesdue to the lackofparticipants
booked on a given date. Any changes of such nature will be communicated with
theclientsno later than45daysprior totheirdeparturedate.At
will have an option to either accept an alternate departure date, or to cancel the
tour inwhichcaseaclientwillbeentitled toa full refund.CentralHolidayswillalso
be responsible for thecosts incurredby the re-issuanceand/orcancellationofan
airline ticket,only ifanairline tickethasbeenpurchased throughCentralHolidays.
furthermore, Central Holidays reserves the right to alter or curtail the itinerary, or
substitute sightseeing, and hotels as deemed necessary. Any savings realized by
You are responsible for verifying everything on your invoice is
accurate and complete, including dates of travel, options selected, and that each
if we are not notified of inaccuracies within 5 days of sending out the invoice.
Changes are subject to the fees and penalties noted below. In the case of billing
errors,CentralHolidays reserves the right to re-invoiceyouwithcorrectpricing.
5. PAYMENTS & CANCELLATIONS:
A $250 per person non-refundable deposit ($100 non-
refundable deposit for Car rental) is required at the time of booking and No
request will be acted upon until a deposit is received. In some cases, additional
deposits are required due to suppliers’ policies. Passengers will be advised at the
time of booking of these payment requirements. We honor most major credit
cards. No third party credit cards will be accepted. In addition, we also accept
Payment of the deposit indicates you have read and accepted these Terms &
CentralHolidaysandyou receiveaconfirmation invoice.
apply. final payment is due 60 days prior to commencement of first service, with
some limited exceptions, as noted below. Central Holidays reserves the right to
cancelabooking ifpayment isnotreceived indue timeandcancellationpenalties
Payments made after the due date are subject to $50
•CANCELLATION PENALTIES & CHANGE FEES
•Cancellations received more than 60 days prior to departure: $250 per person
•Cancellations between 59 and 22 days prior to departure: 25% of the land
•Cancellations between 21 and 15 days prior to departure: 40% of the land
•Cancellations between 14 and 8 days prior to departure: 60% of the land
•Cancellations7daysor lessprior todeparture:100%of the landpackage.
•No refundswillbemadeonanyunusedportion/servicesof the tourpackage.
Cancellation feeswillbecommunicatedat the timeofbooking.
•Cancellations receivedup to15daysprior todeparture:$25percar
•Cancellations received14daysor lessprior todeparture:$50percar
•No refunds foranyunusedportionof3daysor less.
•for unused rentals of 4 days or more, unused portions may be refunded minus
rail Tickets and rail Passes (electronic and paper) are non-
refundable (or refundable with fees), non-transferable, and cannot be exchanged
without penalties once issued, nor replaced if lost – unless other conditions are
E. CHANGE FEES
Due to theexpense incurred inmakinganychanges,a$50
per person fee ($25 for car rental) will be assessed for each change made on
deposited bookings up to full payment due date. This includes changes made to
passenger's name, hotel, departure/return dates, itinerary and air or ground
transportation. A change of tour date and name changes on ESCorTED,
INDEPENDENT AND CrUISE PACkAGE ToUrS, and CAr rENTALS within full
payment date are treated as a cancellation. In addition, any changes to the air
portion, at any time, may be subject to additional charges as imposed by the
- these seats assignments are not guaranteed. The Airline has the right to modify
and reassign, at their own discretion, the seats already assigned and reassign
them at check-in time. Central Holidays declines any responsibility and will not
acceptanycomplaint related to theseprocedures.
Someairlines arecharging for seat reservations. These fees - if applicable - areat
theexpenseof thepassengersandarenever included inourquotations.
onceyouhavechecked-in, it isyourresponsibilitytoworkwiththeairlinedirectlyto
reach your final destination or to make any alternate arrangements including
connection, you must work with the specific airline and make all the possible
arrangements to reachyour finaldestination.
CentralHolidayswillnotbe responsible foranyadditionalexpensesyoumay incur
because of flight cancellations, flight delays or rescheduled and/or diverted or
companies other than Central Holidays, we cannot be held responsible for the
cancellation feesofair ticket/s, incasewemaycanceladeparture forany reason
whatsoever. If you wish to purchase your own flight tickets with a third party, we
suggest you purchase airline tickets that allow you to make changes or
B. VISA & PASSPORTS
U.S. Citizens require a valid US passport. Non-U.S.
citizens should consult their travel agent or consulate. All passengers are
with the respective consulates or visa agency to determine whether any visas are
required.Passengersarealso responsible for thevalidityof theirpassportandwe
suggest checking with U.S. Department of State rules/regulations. Central
Holidays will not be held responsible for any passport and/or visa negligence on
C. REFUNDS & COMPLAINTS
or USPS to our offices within 30 days after scheduled return date and will be
may take up to 60 days or longer. It is the responsibility of the client to document
potential claims at the Point of Service in order for claim/refund consideration.
When requesting a refund by e-mail for non-provided services, claimant must
return the original service voucher by mail for said non-provided services in order
for this request to be evaluated and eventually settled. Complaints regarding a
hotel's standards or amenities should be addressed directly with the hotel's
management (PointofService).refundsarenotnormallyconsidered ifhotelsare
notgivenanopportunity toaddress thosecomplaints locally.
becauseof flightcancellations, flightdelays, rescheduledand/ordiverted flights,
and missed flights after airport check-in.
Please submit your claim directly to the
refunds are processed to the credit card(s) originally used for payment on the
booking. These terms may not be changed by anyone other than an authorized
representative of Central Holidays and must be documented by you in writing to
Customerrelations.CentralHolidays isnotobligedtoguaranteepromises (written
D. MISCELLANEOUS TERMS AND CONDITIONS
a. Waiver Responsibility:
Central Holidays, a division of SGI US, LLC, 250
moonachie road, moonachie, NJ 07074, its and their employees, shareholders,
officersanddirectors (collectively, "CentralHolidays")doesnotownoroperateany
entity which is to or does provide goods or services for your trip, including, for
example, lodging facilities, transportation companies, guides or trip leaders, food
service providers, equipment suppliers, ground operators, etc., including, without
limitation, various entities which may utilize the Central Holidays name. Central
person or entity nor for any act or inaction of any other third party not under its
control. Without limitation, Central Holidays is not liable for any direct, indirect,
consequential, or incidental damage, injury, death, loss, accident, delay,
act or omission beyond its control, including, without limitation, any willful or
negligentact, failure toact,breachofcontractofany thirdpartysuchasanairline,
train,hotel,whetherornot ituses theCentralHolidaysname,which is, to,ordoes
loss, injury, death or inconvenience due to delay or changes in schedule,
party, attacks by animals, sickness, the lack of appropriate medical care,
of terrorismor the threat thereof, forcemajeure,war,quarantine,epidemicsor the
threat thereof,criminalactivity,oranyothercausebeyond itscontrol.
b. Department of State Warnings:
In the case of a government issued
reserve the right to evaluate each booking on a case-by-case basis for potential
refund/cancellation fees,re-schedulingof toursor itinerariesandpostponements.
certain risks and dangers may arise beyond our control, including but not limited
to: thehazardsof traveling inundevelopedareas; travelbyboat, train,automobile,
aircraft,orothermeansof transportation; forcesofnature;politicalunrest;actsof
lawlessnessor terrorism;andaccidentor illness in remote regionswithoutmeans
of rapid evacuation or medical facilities. Central Holidays assumes no liability
regarding provisions of medical care or the adequacy of any care that may be
rendered. WhileCentralHolidayswilluse itsbestefforts toensure thatadequate
measures are taken, by agreeing to participate in a vacation and/or optional
excursions, you agree you will hold Central Holidays harmless regarding any
provision of medical care or the adequacy of any care rendered. Central Holidays
is not responsible for such risks and dangers that may arise beyond our control.
Payment of your deposit indicates you accept these risks and dangers and agree
c. Errors and Omissions:
Payment of deposit and/or issue of final
documents shall be deemed your consent to the Terms and Conditions herein.
Each passenger understands that CENTrAL HoLIDAYS will be accepting that
Conditions as outlined in this brochure and our website. Terms and Conditions
listedarethose ineffectattimeofprintingandwillremainuntilreplaced. Anynew
or re-issue of Terms and Conditions will replace all previous versions. No person,
other thananauthorizedrepresentativeofCENTrALHoLIDAYS isauthorized,bya
document in writing, to vary, add or waive any term or condition in this brochure,
includingany termorconditionset forth in theprecedingprovisions.
All transport onboard ship is provided subject to the terms and conditions of the
Passenger Contract that you will receive with your final documentation. The
Passenger Contract on cruise ships is governed by international law and may be
NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE FOR ANY
TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN THIS
Conditions, visit our website.
Any controversy or claim arising out of or relating in any way
to theseTerms&Conditions, to thisTourAgreement, to thisbrochure,oranyother
information relating in any way to the trip, or to the trip itself shall be resolved
exclusivelybybindingarbitration inmoonachie,NewJersey inaccordancewiththe
arbitration the substantive (but not procedural) law of New Jersey will apply. The
arbitrator and not any federal, state, or local court or agency shall have exclusive
authority to resolve any dispute relating to the interpretation, applicability,
enforceability, or formation of this contract, including but not limited to any claim
thatalloranypartof thiscontract isvoidorvoidable.
BELOW IS A PARTIAL RENDERING OF CENTRAL HOLIDAYS TERMS & CONDITIONS. IN ORDER
TO VIEW THE COMPLETE TERMS & CONDITIONS PLEASE REFER TO OUR WEBSITE:www.centralholidays.com