CENTRAL HOLIDAYS - ITALY

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82 for more information, call: 800-935-5000 or visit:
City Meet & Greet for arrival transfer (*) Departure transfer time/s from hotel
Venice 1st transfer: 10:00am 9:00am
2nd transfer: 12:00pm
florence 12:00pm
rome 1st transfer: 8:00am 1st transfer: 7:00am
2nd transfer: 10:00am 2nd transfer: 10:00am
Sorrento to Naples 1st transfer: 4:00am
2nd transfer: 9:00am
Palermo 1st transfer: 11:00am
2nd transfer: 4:00pm
Taormina to Catania 1st transfer: 8:00am
2nd transfer: 11:00am
Naples to Sorrento 12:00pm
Savelletri di fasano
to Bari (BrI) 7:00am
Stresa to milan (mXP) 8:00am
Padua to Venice (VCE) 8:00am
(*) In order to be entitled to the complimentary arrival transfer, passengers need to have collected
luggage and cleared customs before above indicated time/s, as Central Holidays representative
will leave the airport arrival hall at indicated time/s, and will not wait after above indicated time/s.
RESTRICTIONS:
•flight numbers and timings need to be communicated in writing at time of booking. Any change to
the flight information must be communicated to Central Holidays. Central Holidays will do anything
possible to accommodate the schedule change only if notified in writing at least 72 hours prior, and
providing that the new scheduled arrival/departure time does not interfere with the complimentary
transfers schedule.
•Passengers that did not communicate their flight information at time of booking, may be
accommodated based on local availability only. Space is available on a first come first serve basis until
maximum capacity is reached.
•All transfers are based on group transfers. No refund is due for missed transfers or to passengers not
using this service.
PLEASE NOTE:
Passengers purchasing Air & Land packages will be provided with transfers regardless of
arrival/departure time.
Passengers arriving before or leaving after the scheduled tour day may also book and buy a transfer
providing that they also purchase the additional pre & post tour hotel night/s from Central Holidays.
All Central Holidays passengers purchasing LAND oNLY packages receive complimentary arrival and
departure transfers on the arrival and departure day of their tour at the times specified here below.
Any passengers whose flight times do not coincide with the transfer timings here below may choose to
book and purchase a transfer.
COMPLIMENTARY TRANSFERS TERMS &
CONDITIONS FOR ESCORTED TOUR PROGRAMS
TERMS & CONDITIONS
1. ACCEPTANCE: The purchase/payment of any travel services offered by
Central Holidays constitutes a contractual arrangement between the Passenger
and/or Travel Agent (all together as “You”) and SGI US LLC (dba CENTrAL
HoLIDAYS & Affiliated Brands) and represents your acceptance of SGI US LLC
Terms & Conditions. You are required to read and acknowledge Terms and
Conditions on our website before making any reservation with us. Payment of
deposit and/or final payment will be considered as full acceptance of our Terms
andConditionshereinreportedandfullydisclosedonourwebsite.Eachpassenger
understands that CENTrAL HoLIDAYS will be accepting that passenger’s
reservation in trust upon such passenger’s acceptance of the Terms and
Conditionsasoutlined in thisbrochureandonourwebsite.
2. TOUR PRICES/PRICE GUARANTEE: Prices for escorted tours are
quoted per person in USD, and are based on official rate of exchange at the time
of printing of this brochure. Central Holidays reserves the right to modify the rates
due to unexpected external factors not forecasted at the time of printing. No
refunds will be given for any unused portion of the tour whether because of
customer’schoice,operational reasons,badweather,oranyother factor.
Incaseofahumanorcomputerbillingerror,CentralHolidays reserves the right to
re-invoice for the correct amount. A full refund will be made to passengers not
wishing to pay increases provided the passengers' written cancellation is received
byuswithin5businessdaysafterprice increasenotification.Wedonotbreakdown
costsof individualservices included in the itinerary.
ESCORTED TOURS - We will make every effort to operate all guaranteed
departure dates as listed in our brochure, however there might be an occasion
when itwillbenecessary toconsolidatedeparturesdue to the lackofparticipants
booked on a given date. Any changes of such nature will be communicated with
theclientsno later than45daysprior to that timeaclient
will have an option to either accept an alternate departure date, or to cancel the
tour inwhichcaseaclientwillbeentitled toa full refund.CentralHolidayswillalso
be responsible for thecosts incurredby the re-issuanceand/orcancellationofan
airline ticket,only ifanairline tickethasbeenpurchased throughCentralHolidays.
furthermore, Central Holidays reserves the right to alter or curtail the itinerary, or
substitute sightseeing, and hotels as deemed necessary. Any savings realized by
thesechangeswillberefundedtopassengers.Anyaddedexpensewillbecovered
byCentralHolidays.
3. INVOICING: You are responsible for verifying everything on your invoice is
accurate and complete, including dates of travel, options selected, and that each
namematchestherelevantpassport.CentralHolidayscannotacceptresponsibility
if we are not notified of inaccuracies within 5 days of sending out the invoice.
Changes are subject to the fees and penalties noted below. In the case of billing
errors,CentralHolidays reserves the right to re-invoiceyouwithcorrectpricing.
5. PAYMENTS & CANCELLATIONS:
• DEPOSITS: A $250 per person non-refundable deposit ($100 non-
refundable deposit for Car rental) is required at the time of booking and No
request will be acted upon until a deposit is received. In some cases, additional
deposits are required due to suppliers’ policies. Passengers will be advised at the
time of booking of these payment requirements. We honor most major credit
cards. No third party credit cards will be accepted. In addition, we also accept
personalchecksoragencychecks. Depositscanbeconvenientlymadebyphone.
Payment of the deposit indicates you have read and accepted these Terms &
Conditions.Yourbooking isnotconfirmeduntilthedeposithasbeenprocessedby
CentralHolidaysandyou receiveaconfirmation invoice.
•FINALPAYMENT:finalpaymentwithcreditcardsrequiresoursignedCredit
Cardauthorizationformdulysignedbythecreditcardholder.otherrestrictionsmay
apply. final payment is due 60 days prior to commencement of first service, with
some limited exceptions, as noted below. Central Holidays reserves the right to
cancelabooking ifpayment isnotreceived indue timeandcancellationpenalties
willbeappliedaccordingly.
•LATE PAYMENTS: Payments made after the due date are subject to $50
latepayment fees.
•CANCELLATION PENALTIES & CHANGE FEES
 forLand-relatedservicesonEscortedtours,customizedfITpackages,Hosted
packagesand Independentpackages:
•Cancellations received more than 60 days prior to departure: $250 per person
fee.
•Cancellations between 59 and 22 days prior to departure: 25% of the land
package.
•Cancellations between 21 and 15 days prior to departure: 40% of the land
package.
•Cancellations between 14 and 8 days prior to departure: 60% of the land
package.
•Cancellations7daysor lessprior todeparture:100%of the landpackage.
•No refundswillbemadeonanyunusedportion/servicesof the tourpackage.
 Cruises:Cancellation feeswillbecommunicatedat the timeofbooking.
Villas/Castles&HomeRentals: Cancellationfeeswillbecommunicatedattime
ofbooking.
CarRental:
•Cancellations receivedup to15daysprior todeparture:$25percar
•Cancellations received14daysor lessprior todeparture:$50percar
•No refunds foranyunusedportionof3daysor less.
•for unused rentals of 4 days or more, unused portions may be refunded minus
a$25handling fee.
 Rail Tickets: rail Tickets and rail Passes (electronic and paper) are non-
refundable (or refundable with fees), non-transferable, and cannot be exchanged
without penalties once issued, nor replaced if lost – unless other conditions are
noted.
E. CHANGE FEESDue to theexpense incurred inmakinganychanges,a$50
per person fee ($25 for car rental) will be assessed for each change made on
deposited bookings up to full payment due date. This includes changes made to
passenger's name, hotel, departure/return dates, itinerary and air or ground
transportation. A change of tour date and name changes on ESCorTED,
INDEPENDENT AND CrUISE PACkAGE ToUrS, and CAr rENTALS within full
payment date are treated as a cancellation. In addition, any changes to the air
portion, at any time, may be subject to additional charges as imposed by the
respectiveairline.
TRAVEL INFO&RESTRICTIONS
A.AIRARRANGEMENTS
SEATASSIGNMENTANDSPECIALREQUEST: Pleasenotethat-asperairlinerules
- these seats assignments are not guaranteed. The Airline has the right to modify
and reassign, at their own discretion, the seats already assigned and reassign
them at check-in time. Central Holidays declines any responsibility and will not
acceptanycomplaint related to theseprocedures.
Someairlines arecharging for seat reservations. These fees - if applicable - areat
theexpenseof thepassengersandarenever included inourquotations.
onceyouhavechecked-in, it isyourresponsibilitytoworkwiththeairlinedirectlyto
reach your final destination or to make any alternate arrangements including
possiblechangesonthereturnportionofyourtrip. Incaseyoumissyourflightora
connection, you must work with the specific airline and make all the possible
arrangements to reachyour finaldestination.
CentralHolidayswillnotbe responsible foranyadditionalexpensesyoumay incur
because of flight cancellations, flight delays or rescheduled and/or diverted or
missed flightsafterairportcheck-in.
OWNFLIGHT ARRANGMENTS:Ifyoupurchaseyourownflightticketsfrom
companies other than Central Holidays, we cannot be held responsible for the
cancellation feesofair ticket/s, incasewemaycanceladeparture forany reason
whatsoever. If you wish to purchase your own flight tickets with a third party, we
suggest you purchase airline tickets that allow you to make changes or
cancellations offlightssubjecttominimumpenalties–noneofsuchpenaltiesare
the responsibilityofCentralHolidays.
B. VISA & PASSPORTSU.S. Citizens require a valid US passport. Non-U.S.
citizens should consult their travel agent or consulate. All passengers are
responsibleforensuringtheyhavethepropertraveldocumentsandmUSTCHECk
with the respective consulates or visa agency to determine whether any visas are
required.Passengersarealso responsible for thevalidityof theirpassportandwe
suggest checking with U.S. Department of State rules/regulations. Central
Holidays will not be held responsible for any passport and/or visa negligence on
thepartofpassengers.
C. REFUNDS & COMPLAINTS
Allclaimsmustbereceived inourCustomerrelationsDepartmenteitherbyemail
or USPS to our offices within 30 days after scheduled return date and will be
promptlyacknowledged.Howeverrelatedprocessing,verificationsandsettlements
may take up to 60 days or longer. It is the responsibility of the client to document
potential claims at the Point of Service in order for claim/refund consideration.
When requesting a refund by e-mail for non-provided services, claimant must
return the original service voucher by mail for said non-provided services in order
for this request to be evaluated and eventually settled. Complaints regarding a
hotel's standards or amenities should be addressed directly with the hotel's
management (PointofService).refundsarenotnormallyconsidered ifhotelsare
notgivenanopportunity toaddress thosecomplaints locally.
CentralHolidayswillnotberesponsibleforanyadditionalexpensesyoumayincur
becauseof flightcancellations, flightdelays, rescheduledand/ordiverted flights,
and missed flights after airport check-in. Please submit your claim directly to the
airline.However,CentralHolidaysdoesnotguaranteeairline response.
refunds are processed to the credit card(s) originally used for payment on the
booking. These terms may not be changed by anyone other than an authorized
representative of Central Holidays and must be documented by you in writing to
Customerrelations.CentralHolidays isnotobligedtoguaranteepromises (written
orverbal)madeby localhotelstaff,tourguides,oranyotherpersonsnotunderthe
directemployofCentralHolidays.
D. MISCELLANEOUS TERMS AND CONDITIONS
a. Waiver Responsibility: Central Holidays, a division of SGI US, LLC, 250
moonachie road, moonachie, NJ 07074, its and their employees, shareholders,
officersanddirectors (collectively, "CentralHolidays")doesnotownoroperateany
entity which is to or does provide goods or services for your trip, including, for
example, lodging facilities, transportation companies, guides or trip leaders, food
service providers, equipment suppliers, ground operators, etc., including, without
limitation, various entities which may utilize the Central Holidays name. Central
Holidays isnotresponsibleforanynegligentorwillfulactorfailuretoactofanysuch
person or entity nor for any act or inaction of any other third party not under its
control. Without limitation, Central Holidays is not liable for any direct, indirect,
consequential, or incidental damage, injury, death, loss, accident, delay,
inconvenienceor irregularityofanykindwhichmaybeoccasionedbyreasonofany
act or omission beyond its control, including, without limitation, any willful or
negligentact, failure toact,breachofcontractofany thirdpartysuchasanairline,
train,hotel,whetherornot ituses theCentralHolidaysname,which is, to,ordoes
supplyanygoodsorservicesforthistrip.CentralHolidays isnotresponsibleforany
loss, injury, death or inconvenience due to delay or changes in schedule,
overbookingordowngradingofaccommodations, insolvency,ordefaultofanythird
party, attacks by animals, sickness, the lack of appropriate medical care,
evacuationtosame, ifnecessary,weather,strikes,actsofGodorgovernment,acts
of terrorismor the threat thereof, forcemajeure,war,quarantine,epidemicsor the
threat thereof,criminalactivity,oranyothercausebeyond itscontrol.
b. Department of State Warnings: In the case of a government issued
warning,wewillprovideourutmostconsiderationtotheseverityofthewarningand
accomplisheverythingpossibletosafeguardthewell-beingofourpassengers. We
reserve the right to evaluate each booking on a case-by-case basis for potential
refund/cancellation fees,re-schedulingof toursor itinerariesandpostponements.
BeawarethatduringyourparticipationonvacationsoperatedbyCentralHolidays,
certain risks and dangers may arise beyond our control, including but not limited
to: thehazardsof traveling inundevelopedareas; travelbyboat, train,automobile,
aircraft,orothermeansof transportation; forcesofnature;politicalunrest;actsof
lawlessnessor terrorism;andaccidentor illness in remote regionswithoutmeans
of rapid evacuation or medical facilities. Central Holidays assumes no liability
regarding provisions of medical care or the adequacy of any care that may be
rendered. WhileCentralHolidayswilluse itsbestefforts toensure thatadequate
measures are taken, by agreeing to participate in a vacation and/or optional
excursions, you agree you will hold Central Holidays harmless regarding any
provision of medical care or the adequacy of any care rendered. Central Holidays
is not responsible for such risks and dangers that may arise beyond our control.
Payment of your deposit indicates you accept these risks and dangers and agree
toholdCentralHolidaysharmless forsuch.
c. Errors and Omissions: Payment of deposit and/or issue of final
documents shall be deemed your consent to the Terms and Conditions herein.
Each passenger understands that CENTrAL HoLIDAYS will be accepting that
passenger’sbooking intrustuponsuchpassenger’sacceptanceoftheTermsand
Conditions as outlined in this brochure and our website. Terms and Conditions
listedarethose ineffectattimeofprintingandwillremainuntilreplaced. Anynew
or re-issue of Terms and Conditions will replace all previous versions. No person,
other thananauthorizedrepresentativeofCENTrALHoLIDAYS isauthorized,bya
document in writing, to vary, add or waive any term or condition in this brochure,
includingany termorconditionset forth in theprecedingprovisions.
All transport onboard ship is provided subject to the terms and conditions of the
Passenger Contract that you will receive with your final documentation. The
Passenger Contract on cruise ships is governed by international law and may be
subjecttotheAthensProtocolonLimitsofrecoverableDamageasdeterminedby
the Internationalmonetaryfund.
NOTE: CENTRAL HOLIDAYS IS NOT RESPONSIBLE FOR ANY
TYPOGRAPHICAL OR PRINTING ERRORS FOUND IN THIS
BROCHUREORONOURWEBSITE.ForthemostupdatedTerms&
Conditions, visit our website.
d. ARBITRATION:Any controversy or claim arising out of or relating in any way
to theseTerms&Conditions, to thisTourAgreement, to thisbrochure,oranyother
information relating in any way to the trip, or to the trip itself shall be resolved
exclusivelybybindingarbitration inmoonachie,NewJersey inaccordancewiththe
commercialrulesoftheAmericanArbitrationAssociationthenexistent. Inanysuch
arbitration the substantive (but not procedural) law of New Jersey will apply. The
arbitrator and not any federal, state, or local court or agency shall have exclusive
authority to resolve any dispute relating to the interpretation, applicability,
enforceability, or formation of this contract, including but not limited to any claim
thatalloranypartof thiscontract isvoidorvoidable.
BELOW IS A PARTIAL RENDERING OF CENTRAL HOLIDAYS TERMS & CONDITIONS. IN ORDER
TO VIEW THE COMPLETE TERMS & CONDITIONS PLEASE REFER TO OUR WEBSITE: