CENTRAL HOLIDAYS - CUBA

28 / 30

30 For more information, call: 800-539-7098 or visit:
TERMS & CONDITIONS
GENERAL TERMS:
1. ACCEPTANCE:
The purchase/payment of any travel services offered by
Central Holidays constitutes a contractual arrangement
between the Passenger and/or Travel Agent (all together as
“you”) and SGI US LLC (dba CENTRAL HOLIDAYS & Affiliated
Brands) and represents your acceptance of SGI US LLC
Terms and conditions. Passenger is required to read and
acknowledge terms and conditions on our website before
making any reservation with us. Payment of deposit and/or
final payment will be considered as full acceptance of our
Terms and conditions herein reported and fully disclosed on
our website. Each passenger understands that CENTRAL
HOLIDAYS will be accepting that passenger’s reservation in
trust upon such participant's acceptance of the terms and
conditions as outlined in this brochure and on our website
2. TOUR PRICES/PRICE GUARANTEE:
Prices are per person based on double occupancy. Single
room supplements and triple room reductions are available
where applicable. NOTE: In case of a human or computer
billing error, we reserve the right to re-invoice for the correct
amount. A full refundwill bemade to passengers not wishing
to pay increases provided that the passengers' written
cancellation is received by us within 5 business days after
price increase notification. We do not breakdown costs of
individual services included in an itinerary.
Prices are based on official rate of exchange at the time of
printing. Once we have received your full payment for any
program, the price is guaranteed and any subsequent
increases are at our expense. Optional air transportation is
not included;however ifpurchasedthruCentralHolidays,fuel
surcharges, all security fees, airport taxes, and fees and/or
local taxes and fees will be included. Airfares provided at the
time of deposit are subject to change until full payment is
received and ticket is issued. Some Airfares may require
instantpurchase.Westronglyrecommendthatyoupurchase
air thru Central Holidays.
3. INVOICING:
You are responsible for verifying everything on your invoice is
accurate and complete, including, dates of travel, options
selected and that each name matches the relevant
passport. Central Holidays cannot accept responsibility if we
are not notified of inaccuracies within 5 days of sending out
the invoice. Changes are subject to the fees and penalties
noted below. In the case of billing errors Central Holidays
reserves the right to re-invoice you with correct pricing.
4. PAYMENTS & CANCELLATIONS:
• DEPOSITS:
A $300 per person non-refundable deposit is required at the
time of booking. Cruise bookings require a $600 per person
deposit. In some cases additional deposits are required due
to supplier’s policies. Passengers will be advised at time of
booking of these payment requirements. NOrequest will be
acted upon until a deposit is received. We honor most major
credit cards. No third party credit cards will be accepted. In
addition, we also accept personal checks or agency checks.
Deposits can be conveniently made by phone. Payment of
the deposit indicates you have read and accepted these
Terms & Conditions. Your booking is not confirmed until the
deposit has been processed by Central Holidays and you
receive a confirmation invoice.
• FINAL PAYMENT:
Final payment with credit cards requires our signed Credit
Card authorization form validated by the credit card holder.
Other restrictions may apply. Final payment is due 75 days
prior to departure. Some Cruises and lodges will have earlier
final payment deadline which will be specified at time of
booking. Central Holidays reserves the right to cancel your
reservation if your final payment is not received 75 days prior
to departure.
•LATE BOOKINGS: (Reservations made within 35 days of
departure date):
Payments must be made within 24 hours of booking by
certified check, wire transfer or credit card, and are subject
to a $25 late-booking fee, plus any costs incurred to ensure
timely document delivery. Late bookings will incur a 100%
cancellation penalty.
•LATE PAYMENTS: Payments made after the due date are
subject to $50 late payment fees.
E. CANCELLATION PENALTIES:
For Land-Related services on Escorted tours, customized FIT
packages, Hosted packages and Independent packages:
•Cancellations received more than 75 days prior to
departure: $300 per person fee.
•Cancellations between 74 and 45 days prior to departure:
$750 per person fee
•Cancellations between 44 and 31 days prior to departure:
50% of the land package
•Cancellations less than 30 days prior to departure: No
refunds – 100% cancellation fee
•No refunds will be made on any unused portion of the tour
package.
•Should we cancel a departure for any reason whatsoever,
including insufficient number of participants, a full refund of
all monies paid will be made.
Additional Cancellation charges will apply for Cruises, as well
as during Special events and Holiday periods. Cancellation
fees will be specified at the time of booking.
5. TRAVEL SERVICES:
•AIRFARES:
Central Holidays offers the following airfares.
CONTRACTEDAIRFARES:Contractedairfaresallowflexibility
if you want to make changes to your vacation schedule prior
to ticketing. Once ticketed, cancel/change penalties of $300
per person and up to 100% of the air price will apply.
PUBLISHED AIR FARES: Published airfares may offer
additional airline options, but have more restrictions. Full air
payment plus a non-refundable service fee ($75 per person)
is required and will be included in the quote at the time of
booking for any published airfare booked in conjunction with
a Central Holidays vacation. Once booked, published airfare
is non-changeable and non-refundable after 24 hours from
purchase. Once ticketed, cancel/change penalties of $300
per person up to 100% of the air price will apply. No airfares,
taxes and fuel surcharges are confirmed until final payment
is received. Any variations will be the client’s responsibility
until final payment is received. Please contact Central
Holidays for details.
It is the passenger's responsibility to reconfirm all flights 72
hours before flight date/time. Should the airline request, for
any reason whatsoever, an unexpected issuance of air
tickets, they must be immediately paid in full, regardless of
any previous notification to passenger.
NOTE: In all instances, regardless of the airfare used, "NO
SHOWS" are non-refundable including fuel surcharges
except any airport or government taxes & fees. Once the air
ticket has been issued, its cancellation penalty amount will
beaddedtotheLANDandLAND&CRUISEcancellationfees,
unless the departure is cancelled by us, in which case there
will be no cancellation fees for the LAND or LAND & CRUISE.
LIMITATION OF RESPONSIBILITY:
CENTRAL HOLIDAYS cannot be held responsible for the
cancellation fees of air ticket/s issued by companies other
than ourselves even in the case when we may cancel a
departure for any reason whatsoever, including a
cancellation of a pledged departure for lack of participation
or forcemajeure. Consult with our experienced reservations
staff, your travel agent or the airline for the applicable
penalties and/or restrictions. We strongly recommend
purchasing air thru Central Holidays.
Central Holidays will not be responsible for any additional
expenses you may incur because of flight cancellations,
flight delays, rescheduled and/or diverted flights, and
missed flights after airport check-in.
OWN FLIGHT ARRANGMENTS: If you purchase your own
flightticketsfromcompanies,otherthanCentralHolidays,we
cannot be held responsible for the cancellation fees of air
ticket/s in case we may cancel a departure for any reason
whatsoever. If you wish to purchase your own flight tickets
with a third party, we suggest you purchase airline tickets
that allow you to make changes or cancellations of flights
subject to minimum penalties – none of such penalties are
the responsibility of Central Holidays.
•PASSPORT/VISA:
US citizens require a valid US passport. Non- US citizens
should consult their travel agent or consulate. Passengers
are responsible for the validity of their passports as well as
checking the rules of the validity of their passports with the
countries they intend to visit.
All travelers must have a passport valid for six (6) months
after your return to the USA. CENTRAL HOLIDAYS is not
responsible for any delays, damages losses, missed portions
of tours or other missed services incurred by passengers
who fail to obtain the necessary travel documents. All
passengers are responsible for ensuring they have the
proper travel documents and MUST CHECK with the
respective consulates or visa agency to determine whether
any visas are required.
A Visa for Cuba is mandatory for everyone travelling to Cuba.
Informationonthevisaapplicationprocesswillbesenttoyou
upon confirmation of your booking. It is your responsibility to
comply with all visa regulation processes and timelines.
There is a charge of $90 per person to issue your visa to
Cuba, the price of which is included in the cost of your trip
unless you are notified otherwise.
IMPORTANT: If you were born in Cuba, youmust contact our
office immediately.
YourCubanVisa,Health InsuranceCertificateandyourLetter
of Authorization allowing you to visit Cuba as well as other
travel documents will be mailed to you two weeks prior to
your departure.
•DEPARTMENT OF STATE WARNINGS:
In the case of a government issued warning, we will provide
our utmost consideration to the severity of the warning and
accomplish everything possible to safeguard the well-being
of our passengers. We reserve the right to evaluate each
booking on a case-by-case basis for potential refund
/cancellation fees, re-scheduling of tours or itineraries and
postponements. Be aware that during your participation on
vacations operated by Central Holidays, certain risks and
dangers may arise beyond our control, including but not
limited to: the hazards of traveling in undeveloped areas;
travel by boat, train, automobile, aircraft, or other means of
transportation; forces of nature; political unrest; acts of
lawlessness or terrorism; and accident or illness in remote
regions without means of rapid evacuation or medical
facilities. Central Holidays assumes no liability regarding
provision of medical care or the adequacy of any care that
may be rendered. While Central Holidays will use its best
efforts to ensure that adequate measures are taken, by
agreeing to participate in a vacation and/or optional
excursions,youagreeyouwillholdCentralHolidaysharmless
regarding any provision of medical care or the adequacy of
any care rendered. Central Holidays is not responsible for
such risks and dangers that may arise beyond our control.
Paymentofyourdeposit indicatesyouaccepttheserisksand
dangers and agree to hold Central Holidays harmless for
such.
IMPORTANT INFORMATION REGARDING YOUR TRIP TO
CUBA: The Itinerary which has been planned for you
encompasses many visits, meetings with individuals and
Organizations as well as home visits. These visits have been
planned months in advance of your trip and it sometimes
becomes necessary to rearrange your Itinerary because of
a variety of unforeseen circumstances. Cuba, as a
destination, is unlike anything that you have experienced in
the past so the key word for you to bear in mind is
“Flexibility”. Be flexible and enjoy this once in a lifetime
experience. Your CubanGuide is very adept at ensuring that
any cancelled events will be replacedwith other activities of
the same caliber and interest.
Your program is filled with People-to-People interactions
where you will learn first-hand about everyday life in Cuba.
Remember,trynottobeshyduringthesemeetingsandask
questions of your hosts and or speakers. By asking
questions you will be able to gain much knowledge about
the country and the people of Cuba. Your local Cuban Guide
will help with many of these People-to-People Cultural
exchanges;but it isaverygood ideaforyoutoaskquestions
in order to gain the most out of the person-to-person
experience.
As you are an authorized traveler to Cuba, you have certain
obligations to comply with as directed by OFAC (Office of
Foreign Assets Control) of the United States Treasury
Department --- One of which is to maintain a record of your
expenses and activities during your trip to Cuba and to keep
this record for five (5) years. Agreat way to keep trackwould
betokeepajournalofyourtriptoCubawiththisinformation
BAGGAGE:Scheduled service has been reinstated between
the USA&Cuba. There is a $25 fee per checked bag on your
flight from the USA to Cuba which will be collected from you
at your departure city. There is also a 25 CUC (Cuban
Tourism Currency – approximately $30) which will be
collected from you when you depart Cuba.
IMPORTANT NOTICE
We strongly suggest all our
passengers purchase
TRAVEL INSURANCE
to protect their investment.
For information on our Travel Protection Plan,
visit our website
BELOW IS A PARTIAL RENDERING OF CENTRAL HOLIDAYS TERMS & CONDITIONS. IN ORDER
TO VIEW THE COMPLETE TERMS & CONDITIONS PLEASE REFER TO OUR WEBSITE:
IMPORTANT INFORMATION REGARDING TRAVEL TO CUBA Central Holidays is committed to Cuba. Following the White house announcement of June 16th, 2017 on travel to
Cuba, the only travel category eliminated is the People to People travel for Individuals traveling alone. Individuals, however, are permitted to join one of Central Holidays People to People groups outlined
in this brochure. Of the entities mentioned as possibly being prohibited in the future, none include the hotels or the visits in the Cuba programs of Central Holidays. All of our Cuba offers in
this brochure or online, therefore, still fall completely into the legal and possible category of travel to Cuba.