Summary

The combination of the blue of the Caribbean and the green of the Sierra Maestra

  •  Iconic city hotel, the only one of its kind in Santiago de Cuba
  •  The highest standard of hotel facilities in the province
  •  Spectacular city views with the Sierra Maestra as a backdrop
  •  Leading hotel for business and meetings in Santiago
  •  Nightclub with live entertainment
  •  The Level Floor for our most personalised service, offering exclusivity and privacy

Location

Address:

  •  A short distance from the city?s sights and attractions, such as Tropicana Santiago, San Pedro de la Roca del Morro castle and others
  •  1 km from the city?s historical quarter and the Heredia Theater Convention Centre
  •  2 km from the historical quarter of Santiago de Cuba
  •  11 km (20 minutes) from the International Airport of Antonio Maceo
  •  27 km from Virgen de la Caridad del Cobre Sanctuary,  patron saint of Cuba
  •  200 km from the International Airport of Holguin

Rooms

With spectacular views of the city, the Meli? Santiago de Cuba provides 298 modern and luxury rooms. There are 7 different types distributed between floors 2 and 14.
Noted for their Master Suites and Presidential Suites, duplex rooms with excellent distribution, bathrooms with hydromassage bath and panoramic views. The Presidential Suite also features an office for meetings, only room of its kind at Meli? Cuba.

The rooms located between floors 4 and 10 enjoy the exclusive The Level services, with personalised service, exclusive facilities and unprecedented privacy, as well as special d?cor and panoramic views of the city and the Sierra Maestra mountains.


All the rooms offer accommodation for a maximum of 3 adults or 2 adults and 2 children from 0 to 12 years of age. 1 extra bed or 1 cot can be requested per room. The maximum capacity of all rooms is 2 adults and 2 children.

CLASSIC ROOM
Air conditioned with large windows and beautiful views of the mountains and the city, the 225 fully equipped Classic rooms at the Meli? Santiago de Cuba are located on floors 2 to 14, and are specially designed for the enjoyment of a wonderful stay. The quality of their functional decor, decorated in relaxing colours, creates a lovely atmosphere that breathes luxury and comfort. They have beautiful wooden furniture, including a breakfast table by the window, which provides superb natural lighting.

THE LEVEL ROOM   
Air conditioned with large windows and beautiful views of the mountains and the city, and enjoying the exclusive The Level services, with personalised service, exclusive facilities and unprecedented privacy, the 44 fully equipped The Level rooms at our hotel are located on floors 9 and 10, and are specially designed for the enjoyment of a wonderful stay. The quality of their functional decor, decorated in relaxing colours, creates a lovely atmosphere that breathes luxury and comfort. They have beautiful wooden furniture, including a breakfast table by the window, which provides superb natural lighting.

JUNIOR SUITE
Ideal for honeymooners, with delightful views of the sea and the city, with panoramic bathroom and hydromassage bath, our 15 Junior Suites offer a romantic, tropical and idyllic atmosphere. They are air conditioned, comfortable and charming, and provide the necessary tranquillity for the enjoyment of a wonderful stay. They are distributed on floors 2 to 5, and are fully equipped and functionally decorated. They have beautiful wooden furniture and large windows providing superb natural lighting.

THE LEVEL JUNIOR SUITE
Ideal for honeymooners, with sensational views of the sea, the city and the legendary Sierra Maestra mountains, with panoramic bathroom with hydromassage bath, our 14 The Level Junior Suites offer a romantic, tropical and idyllic atmosphere. Equipped with every detail, these rooms also enjoy the exclusive The Level services, with personalised service, exclusive facilities and unprecedented privacy. They are air conditioned, comfortable and charming, and provide the necessary tranquillity for the enjoyment of a wonderful stay. They are located on the corners of the building on floors 6 to 9, and are fully equipped and specially decorated. They have beautiful wooden furniture and large windows providing superb natural lighting.

THE LEVEL ROYAL SUITE ROOM
Ideal for couples and business travellers, these suites enjoy the exclusive The Level services, which provide personalised service, exclusive facilities and unprecedented privacy. Our 2 exclusive The Level Suites take the name of symbolic Cuban musicians (Company Segundo and Matamores) and the large windows provide stunning views of the city and the mountains from the bedroom. One of the bathrooms has a Jacuzzi.

THE LEVEL PRESIDENTIAL SUITE
Exclusive duplex room with 2 independent entrances, large windows and stunning views of the city and the mountains, ideal for couples and business travellers, The Level Presidential Suite has been designed for adults only and is the only one of its kind at the Meli? Santiago de Cuba and enjoys the exclusive The Level services, which provides personalised service, exclusive facilities and unprecedented privacy. The suite is named after El Tivoli, the city?s picturesque neighbourhood.

THE LEVEL MASTER SUITE ROOM
Exclusive duplex room with 2 separate entrances, large windows and fantastic views of the city and the surrounding mountains. Ideal for couples or business travellers, The Level Master Suite has been designed for adults only and is one of a kind at the Meli? Santiago de Cuba. The suite offers the exclusive The Level services, personalised attention, exclusive facilities and unparalleled privacy. It bears the name of the iconic Cuban musician Sindo Garay.

Facilities

  • 24 hour reception-concierge: Check-in: 2pm Check-out: 12 midday. Late check-out and early check-in
  • 24 hour telephone and fax
  • Currency exchange (we do not accept credit cards issued from North American banks)
  • Porters
  • 24 hour customer service
  • Areas for non smokers
  • We do not accept pets (except guide dogs for disabled guests)
  • Special services for repeat guests, wedding anniversaries and birthdays
  • Casas de Cambio (10am to 5pm)
  • Internet Center in the lobby. PC with internet (WiFi with charge)
  • Business Centre
  • 24 hour international clinic and pharmacy 300m from the hotel
  • Doctor and nurse available in the hotel for first aid treatment from Monday to Sunday
  • Wheelchairs (on request)
  • 24 hour internal security personnel
  • Locks and safes with magnetic cards
  • Hotel voltage: 110 V (60 Hz) and 220 V (60 Hz). Guests should bring their own adaptors
  • 3 freshwater outdoor pools
  • Health and Beauty
  • Fitness Center
  • Activities and entertainment
  • Sports facilities

Resturant

The hotel offers varied and exquisite dining options at its 4 restaurants, 3 of which are specialist: 1 buffet, 1 gourmet, 1 Italian, 1 Cuban and 2 snack bars
Its 3 bars offer delicious tropical cocktails, the best Cuban and international drinks, and accompanied by live music.

LA CASONA

  •  Decoration reminiscent of a large colonial patio with lush vegetation and central fountain
  •  Private room for sampling
  •  Buffet restaurant with show cooking and reserved areas
  •  Located in the second lobby
  •  Breakfast (7:30am to 10am) and dinner (7pm to 10pm)
  •  Capacity for 355 diners. Smart dress code required

LA ISABELICA

  •  Gourmet restaurant with lovely views of Plaza Meli? Santiago
  •  Located on the ground floor
  •  A la carte dinner (7pm to 11pm)
  •  Capacity for 22 diners. Smart dress code required

LA FONTANA

  •  Italian cuisine in luxurious surroundings
  •  Pretty views of Plaza Meli? Santiago and with private palapas
  •  Located on the ground floor
  •  A la carte lunch and dinner (12 midday to 11pm)
  •  Capacity for 72 diners. Casual dress code applies

EL CRIOLLO

  •  Grill restaurant specialising in Cuban cuisine
  •  Located on the ground floor next to the pool
  •  A la carte lunch (12 midday to 4:30pm)
  •  Capacity for 72 diners. Casual dress code applies

ALAMEDA

  •  Private outdoor palapas
  •  Located on the ground floor, in the pool area
  •  A la carte snacks and light meals (8am to 8pm)
  •  Capacity for 100 diners. Smart dress code required

EL COLMADITO

  •  Specialising in empanadillas
  •  Pretty views of Plaza Meli? Santiago 
  •  Located on the ground floor
  •  A la carte snacks and dinner (12 midday to 10pm)
  •  Capacity for 24 diners. Casual dress code applies

SIERRA CRISTAL

  •  Exclusive and unique space on The Level floor
  •  Spectacular panoramic views of the legendary Sierra Maestra mountains and the city
  •  A la carte breakfast, lunch and dinner (7am to 11am)
  •  Located on the 9th floor of the hotel and connected to a TV lounge and WiFi area
  •  Capacity for 10 diners. Smart dress code required

DAIQUIRi

  •  Terrace with lovely views of Plaza Meli? Santiago
  •  Piano bar in the evening and stage for small bands
  •  Located in the main lobby, on the ground floor
  •  Drinks, spirits, coffee, tea time and continental breakfast 24 hours a day (lobby bar)
  •  Capacity for 46 people. Smart dress code required

BELLO BAR

  •  Panoramic bar with terrace located on the 15th floor of the hotel
  •  A la carte drinks, cocktails and spirits (6pm to 2am)
  •  Capacity for 90 people. Smart dress code required

SANTIAGO CAFE

  •  Night club with bar and cabaret show
  •  Live music or disco cabaret in traditional city ambience and colonial alleys
  •  Located on the lobby floor, with independent entrance
  •  A la carte drinks, cocktails and spirits (9pm to 3am)
  •  Capacity for 150 people. Smart dress code required